At a Glance
- Tasks: Assist clients with vehicle parts, process orders, and provide updates on repairs.
- Company: Join a supportive team at a leading automotive service provider.
- Benefits: Competitive salary, ongoing training, employee discounts, and 31 days holiday.
- Other info: Enjoy a friendly workplace with opportunities for professional growth.
- Why this job: Be part of a dynamic environment and make a real difference in customer service.
- Qualifications: Experience in vehicle parts or mechanics, strong communication, and IT skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: St Albans
Salary: £28,000 - £30,000
Overall Purpose of Role: Our site in St Albans offers a specialist service to a growing number of lease companies and insurance clients. Our main line of business is the supply and fitment of replacement engines for the fleet network. In your role, you will be responsible for dealing with enquiries, processing orders and progressing jobs that are booked in across our network.
Responsibilities & Activities of the Role:
- Handling all enquiries in a polite and professional manner
- Creating quotes for clients
- Liaising with suppliers
- Processing and invoicing orders
- Liaising with workshops to get updates on repair progress and assist the workshop in gaining additional authority for any parts required
- Updating customers, clients and drivers on the progress of their repair or parts order
- Supporting clients and workshops with technical information
- Processing warranty claims
The Ideal Candidate:
- Previous experience in vehicle parts, service or working as a mechanic / vehicle technician
- Knowledge and a basic understanding of vehicle parts and components particularly the powertrain
- Good IT skills, experience of using 1 link, Audatex, Partslink 24, Autodata and other automotive systems would be beneficial
- A professional telephone manner and good communication skills
- Strong organisational skills including managing your own workload
What We Offer:
- A friendly and supportive working environment
- Ongoing training and professional development
- Uniform and PPE provided
- Free onsite parking
- Employee discount on Vodaphone
- Paid day to volunteer for a charity of your choice
- Day shift, Monday to Friday 08.00am - 5pm
- Competitive basic salary
- 31 days holiday including Bank Holidays
- Pension plan with 3.5% employer contribution
Please Note: This role is subject to a satisfactory DBS and right to work checks. We reserve the right to close this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.
Parts Advisor employer: RB Global Inc.
At Ritchie Bros. in St Albans, we pride ourselves on fostering a friendly and supportive work environment where our Parts Advisors can thrive. With ongoing training and professional development opportunities, competitive salaries, and a commitment to employee well-being, including a paid day to volunteer for a charity of your choice, we ensure that our team members feel valued and empowered in their roles. Join us to be part of a dynamic team dedicated to providing exceptional service to our clients while enjoying the benefits of a collaborative workplace.
