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For Companies At a Glance
- Tasks: Manage towing resources and ensure timely vehicle pickups and deliveries.
- Company: IAA Holdings is a global leader in vehicle auction services, focusing on innovation and technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a vibrant team that values customer service and operational excellence.
- Qualifications: 2+ years in customer service and 1+ year in dispatch required.
- Other info: Be part of a diverse team conducting live auctions worldwide.
The predicted salary is between 30000 - 42000 £ per year.
Description
- The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
Qualifications
- 2+ years customer service experience, 1+ years direct dispatch
Responsibilities
- Direct activities related to towing operations and on-time performance goals.
- Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
- Plan future day resource requirements and coordinate with towers to line up required truck resources.
- Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
- Monitor transportation costs and identify opportunities for cost savings.
- Recruit new towers to build towing networks with added resources.
- Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
- Monitor work-in-progress & make necessary adjustments to ensure timely performance.
- Identify and escalate issues or concerns related to transportation activities to management.
- Form a fundamental relationship with the IAA Transportation team.
- Establish and maintain good, positive working relationships with all tow drivers.
- Review and analyze reports on transportation activity, including Time Performance metrics.
- Comply with safety guidelines along with company policies and procedures.
- Other duties as assigned.
Employer
Recruiting Organization
EEO Information
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Dispatcher employer: RB Global Inc.
Contact Detail:
RB Global Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the towing industry and its operations. Understanding the logistics and challenges faced by tow truck drivers will help you communicate effectively and build rapport with them, which is crucial for a Dispatcher role.
✨Tip Number 2
Network with professionals in the towing and transportation sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about best practices in dispatching.
✨Tip Number 3
Brush up on your customer service skills. Since this role requires outstanding service to towing partners, being able to handle inquiries and resolve issues efficiently will set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to manage resources effectively. Prepare examples from your past experience where you successfully coordinated logistics or managed a team, as this will showcase your capability to optimise productivity in the Dispatcher role.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dispatcher. Highlight your relevant experience in customer service and dispatching in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage resources efficiently and provide excellent customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples from your past experience that demonstrate your capability in managing towing operations and optimising productivity.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at RB Global Inc.
✨Showcase Your Customer Service Skills
As a Dispatcher, you'll need to provide outstanding customer service. Be prepared to share specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
✨Understand the Towing Operations
Familiarise yourself with the basics of towing operations and logistics. This knowledge will help you discuss how you can optimise resource allocation and improve efficiency during the interview.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle situations where demand exceeds capacity. Prepare to discuss your approach to problem-solving and how you would escalate issues when necessary.
✨Build Rapport with the Interviewer
Establishing a good relationship with the interviewer is key. Show enthusiasm for the role and the company, and be sure to ask insightful questions about their operations and team dynamics.
