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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with payment processing and inquiries.
- Company: Join IAA Holdings, a global leader in vehicle auction services.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and a knack for technology.
- Other info: Great opportunities for growth in a fast-paced, energetic workplace.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Qualifications
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of a team, pitching in wherever you’re needed.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot.
- Uploading documents to the web each sale.
- Actively communicate with many different departments and/or teams and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
- Responsible for processing payments from successful bidders.
- Provide customers with information about auxiliary services.
- Ensure that superior customer service is always delivered to all customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
- Perform other duties as assigned.
Customer Service Representative employer: RB Global Inc.
Contact Detail:
RB Global Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IAA and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview.
✨Tip Number 3
Show off your tech skills! Since you'll be using various software and technology, be ready to discuss your experience with computers and any specific tools you've used in previous roles.
✨Tip Number 4
Don’t forget to highlight your teamwork! Share examples of how you've worked well with others in high-pressure situations. This will demonstrate that you can thrive in the dynamic environment at IAA.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your friendly and patient personality!
Be Tech-Savvy: Since you'll be using computers and new software, mention any relevant tech skills you have. If you've worked with data entry or similar tasks before, let us know! We love candidates who can adapt quickly to new technology.
Keep It Positive: In your application, convey your ability to stay positive under pressure. We’re looking for team players who can maintain a great attitude even when things get hectic. A little positivity goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RB Global Inc.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to share examples from your previous experience where you provided exceptional service, especially in high-pressure situations. This will show that you understand the importance of a positive attitude and patience.
✨Familiarise Yourself with Technology
Since the role involves using computers and new software, make sure you're comfortable with basic tech skills. If you know the specific systems IAA uses, mention them. If not, be prepared to discuss how quickly you can learn new technologies.
✨Teamwork is Key
Highlight your ability to work as part of a team. Prepare examples of times when you pitched in to help colleagues or collaborated on projects. This will demonstrate your friendly and outgoing personality, which is crucial for this role.
✨Safety First!
Understand the importance of safety in the workplace. Be ready to discuss how you take personal responsibility for your own safety and that of your team. This shows that you align with IAA's commitment to safety and can contribute to a secure working environment.
