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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with payment processing and inquiries.
- Company: Join IAA Holdings, a global leader in vehicle auction services.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your contributions and growth.
- Qualifications: Customer service experience and a positive, team-oriented attitude.
- Other info: Great opportunities for career advancement in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Qualifications
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
- Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
- Responsible for processing payments from successful bidders
- Provide customers with information about auxiliary services.
- Ensure that superior customer service is always delivered to all customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.
Employer
Recruiting Organization
EEO Information
#J-18808-Ljbffr
Customer Service Representative employer: RB Global Inc.
Contact Detail:
RB Global Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IAA and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about providing fantastic customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your tech-savviness! Brush up on your computer skills and be prepared to discuss any software you’ve used before. If you can demonstrate that you’re quick to learn new systems, you’ll definitely stand out.
✨Tip Number 4
Be a team player! Highlight your ability to work well with others and maintain a positive attitude, especially in high-pressure situations. Share how you’ve collaborated with colleagues in the past to solve problems or improve processes.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your friendly and patient personality!
Be Tech-Savvy: Since you'll be using computers and various software, let us know about your tech skills! If you've learned new systems quickly before, mention that too. We love a quick learner who can adapt to new technology.
Keep It Professional Yet Personal: While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid slang, but don’t hesitate to let your personality shine through. We’re looking for someone who fits well with our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RB Global Inc.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to share examples from your previous experience where you provided exceptional service, especially in high-pressure situations. This will show that you understand the importance of a positive attitude and patience.
✨Familiarise Yourself with Technology
Since the role involves using computers and new software, make sure you're comfortable with basic tech skills. If you know the specific systems used by the company, mention them during the interview. This shows you're proactive and ready to hit the ground running.
✨Teamwork is Key
Prepare to discuss how you've worked as part of a team in the past. Think of examples where you pitched in to help colleagues or collaborated on projects. This will highlight your friendly and outgoing personality, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company's culture or the specifics of the role. This not only shows your interest but also gives you a chance to assess if the company aligns with your values, especially regarding their commitment to safety and customer service.
