Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service, process payments, and assist with sales activities.
- Company: Join IAA Holdings, a global leader in vehicle auction services.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Experience in customer service and a positive attitude under pressure.
- Other info: Exciting work environment with diverse roles and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Qualifications
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- You thrive working as part of team, pitching in wherever you’re needed.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
- Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
- Responsible for processing payments from successful bidders
- Provide customers with information about auxiliary services.
- Ensure that superior customer service is always delivered to all customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.
Employer
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
EEO Information
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
#J-18808-Ljbffr
Customer Service Representative employer: RB Global Inc.
Contact Detail:
RB Global Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IAA Holdings and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering inquiries and processing payments during the actual interview.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with computers and any software you've used. If you can demonstrate your ability to learn new technology quickly, you'll stand out as a strong candidate.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've worked well under pressure and supported your colleagues in previous roles. This will show that you’re a great fit for the collaborative environment at IAA.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Tech-Savvy: Since you'll be using various software and technology, mention any relevant tech skills you have. If you've learned new systems quickly before, let us know – we love a fast learner!
Keep It Positive: We’re all about maintaining a positive vibe, especially in high-pressure situations. Share examples of how you’ve kept your cool and helped your team stay upbeat during busy times.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at RB Global Inc.
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to share examples from your previous experience where you went above and beyond for a customer. This will show that you’re committed to providing fantastic service, which is crucial for this role.
✨Familiarise Yourself with Technology
Since the job involves using computers and new software, make sure you’re comfortable with basic tech skills. If you know the specific systems IAA uses, mention them during the interview. If not, express your eagerness to learn and adapt quickly.
✨Stay Cool Under Pressure
Prepare for questions about how you handle high-pressure situations. Think of a time when you had to maintain a positive attitude while dealing with a difficult customer or a busy day. Sharing these experiences will demonstrate your ability to thrive in a fast-paced environment.
✨Team Player Mindset
This role requires collaboration with various departments, so be ready to discuss your teamwork experiences. Highlight instances where you pitched in to help colleagues or contributed to team success. This will show that you’re not just focused on your own tasks but are also invested in the team's overall performance.
