At a Glance
- Tasks: Coordinate vehicle collections and handle customer queries in a fast-paced environment.
- Company: Join a dynamic team at Ritchie Bros. in Winsford.
- Benefits: Enjoy competitive salary, ongoing training, and employee discounts.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by delivering excellent support to clients and customers.
- Qualifications: Strong admin skills and a positive attitude are essential.
The predicted salary is between 27040 - 27040 £ per year.
Location: Winsford. Salary: £27,040 per annum. Full-Time: Monday–Friday, 08:30–17:00.
About the Role
We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast‑paced environment and delivering excellent support to clients and customers. You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.
Key Responsibilities
- Handle telephone, email, post, and portal‑based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
- Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
- Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
- Support customers with claims‑related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
- Liaise with internal teams (E.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
- Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
- Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
- Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.
- Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling and ensuring timely and accurate completion in line with SLAs.
Skills & Experience
Essential
- Strong administration and organisational skills
- Confident using Microsoft Office packages
- Excellent communication and customer service skills
- Professional telephone manner
- Ability to prioritise workloads and work independently
- Positive attitude and strong team‑working skills
- Reliable and punctual
Desirable
- Knowledge of motor vehicles
- Previous experience within the motor industry
Qualifications
Good standard of Maths and English
What We Offer
- Monday–Friday 40 hour week
- Ongoing training and development opportunities
- Free onsite parking
- Uniform and PPE provided
- Telus Health support
- Employee discounts on Vodafone, vehicle parts, and non‑auction vehicles
- One paid volunteering day per year
- 28 days holiday including Bank Holidays
- Pension scheme with 3.5% employer contribution
Additional Information
Please note this role is subject to satisfactory DBS, right to work, and reference checks. We reserve the right to close this vacancy early should a suitable candidate be identified, so early applications are encouraged.
EEO Information
Ritchie Bros. is an equal opportunity employer and ensures non‑discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
Client Services Scheduling Administrator employer: RB Global Inc.
At Ritchie Bros. in Winsford, we pride ourselves on being an excellent employer that values proactive individuals who thrive in a dynamic environment. Our supportive work culture fosters professional growth through ongoing training and development opportunities, while our comprehensive benefits package includes employee discounts, a pension scheme, and a paid volunteering day each year. Join us to be part of a team that prioritises excellence in client service and offers a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Scheduling Administrator
✨Tip Number 1
Get to know the company! Research Ritchie Bros. and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think about examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Client Services Scheduling Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your strong administration and customer service skills. We want to see how your experience aligns with the role of a Client Services Scheduling Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Winsford. Be proactive and organised in your writing, just like we expect you to be in the role.
Show Off Your Communication Skills:Since this role involves handling queries from various stakeholders, make sure your application reflects your excellent communication skills. Whether it’s through your CV or cover letter, let us see your professional telephone manner and ability to engage effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our busy team!
How to prepare for a job interview at RB Global Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Scheduling Administrator. Familiarise yourself with the key tasks like handling queries and coordinating vehicle collections. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong administration skills, be prepared to discuss how you manage your workload. Share specific examples of how you've prioritised tasks in a busy environment, and highlight any tools or methods you use to stay organised.
✨Practice Your Communication Skills
As you'll be dealing with clients and customers regularly, it's crucial to showcase your communication abilities. Practice answering common interview questions clearly and confidently. You might even want to role-play scenarios where you handle customer queries to show your professional telephone manner.
✨Demonstrate a Positive Attitude
Employers love candidates who bring a positive vibe to the team. During your interview, express your enthusiasm for the role and the company. Share instances where your positive attitude helped resolve issues or improved team dynamics, as this aligns perfectly with the company's values.
