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- Tasks: Lead a dynamic service desk team, ensuring top-notch tech support and customer service.
- Company: Join razorblue, a forward-thinking IT partner passionate about technology and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, 25+ holidays, and extensive training opportunities.
- Why this job: Be part of a culture that values learning, teamwork, and personal growth in the tech sector.
- Qualifications: Strong leadership skills, technical expertise, and excellent communication are essential; ITIL certification preferred.
- Other info: We celebrate your birthday with a day off and offer a referral bonus for bringing in fellow techies.
The predicted salary is between 35000 - 46000 £ per year.
4 days ago Be among the first 25 applicants
We are looking for a Service Desk Managerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Lead and manage the service desk team across the North West & Scotland Region, ensuring exceptional technical support and customer service.
- Drive service excellence by monitoring performance, implementing best practices, and leading continuous improvement initiatives.
- Act as a key client contact, handling escalations, attending meetings, and fostering strong partnerships.
- Collaborate across departments to enhance service delivery, innovate processes, and ensure seamless operations.
- Provide strategic leadership, reporting to the Service and Support Director and shaping the team’s success.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
razorblue requirements:
We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Leadership & People Management – Strong team leadership, relationship management, and ability to mentor and guide a service desk team.
- Technical Expertise – Competent with Windows desktop support, tablet/mobile device support, network troubleshooting (ping, trace route), and Microsoft technologies (Active Directory, Exchange Server, Office 365, Group Policy, Azure AD Sync & Connect, Veeam Backup & Replication).
- Analytical & Organisational Skills – Attention to detail, ability to prioritise workload effectively, and drive strategic service improvements.
- Communication & Customer Service – Impeccable written and verbal communication, ability to explain technical concepts clearly, and strong customer relationship skills.
- Industry Knowledge & Experience – Familiarity with corporate or MSP environments, an understanding of razorblue’s business and client needs, and service delivery expertise.
- Qualifications & Requirements – ITIL certification or higher education (degree desirable), full UK driving license, and excellent fluency in English.
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
razorblue gives:
Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our other benefits include:
- Base salary of £41,000 – £46,000per annum depending on skills and knowledge
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We\’re committed to creating an inclusive and accessible recruitment process. Please don\’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\’re here to support you.
Agencies/Recruiters Please Note:
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we\’ll reach out if we ever need assistance from agencies. Thanks for understanding!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Service Desk Manager employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows desktop support and Microsoft technologies. Being able to discuss these in detail during your interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to mentor and guide others will resonate well with our focus on team leadership.
✨Tip Number 3
Research razorblue's business model and client needs to understand how you can contribute to enhancing service delivery. This knowledge will help you articulate how you can drive service excellence during your interview.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and how you've implemented best practices in previous roles. This aligns with our commitment to ongoing development and innovation within the team.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk management and technical support. Emphasise your leadership skills and any specific technologies mentioned in the job description, such as Microsoft technologies and network troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention how your previous experiences align with the responsibilities of the Service Desk Manager role and demonstrate your eagerness to develop within the company.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application materials are well-written and free of errors. Use clear and concise language to convey your ideas and experiences effectively.
Highlight Continuous Learning: Mention any relevant certifications, training, or courses you have completed, especially those related to ITIL or other industry standards. This shows your commitment to continuous improvement and aligns with the company's culture of development.
How to prepare for a job interview at Razorblue Group
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your mentoring and relationship management skills.
✨Highlight Technical Expertise
Make sure to discuss your technical knowledge, especially with Windows desktop support and Microsoft technologies. Be ready to explain how you've used these skills to troubleshoot issues and deliver excellent customer service.
✨Emphasise Customer Service Experience
Customer service is paramount for this role. Share specific instances where you've gone above and beyond to ensure client satisfaction, showcasing your communication skills and ability to handle escalations effectively.
✨Demonstrate a Growth Mindset
Razorblue values continuous learning. Talk about your eagerness to develop professionally, any relevant training you've undertaken, and how you plan to keep up with industry trends and technologies.
