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- Tasks: Provide top-notch remote tech support and troubleshoot complex issues for clients.
- Company: Join a vibrant tech team at a forward-thinking company.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real difference by helping others and developing your tech skills.
- Qualifications: Experience in tech support, strong communication skills, and a people-centric approach.
- Other info: Embrace continuous learning with fully funded training and a fun team culture.
The predicted salary is between 31500 - 44100 £ per year.
We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people.
Responsibilities
- Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers—diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
- Conducting onsite troubleshooting at client facilities as needed to address complex requests.
- Representing the company positively.
- Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
- Serving as point of contact and guiding team in Team Leader's absence.
Qualifications and Requirements
- Full UK Driving License
- Strong communication and relationship-building skills
- Experience of working in a corporate or MSP technology environment
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education
- Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- A good understanding of Veeam Backup & Replication
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
- Continuous learning and development are central to our culture
Benefits
- Base salary of £31,500 per annum depending on skills and knowledge
- Hybrid working - After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
2nd Line Support Engineer in Salford employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios you might face as a 2nd Line Support Engineer. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. This gives you a chance to demonstrate your problem-solving abilities and technical expertise in real-world situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Support Engineer in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Microsoft Active Directory, Exchange Server, and any relevant technical skills that match our job description. We want to see how you fit into our tech-savvy team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your people-centric approach aligns with our values at StudySmarter. Let us know what makes you the perfect fit for our team!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to explain complex technical issues in an easy-to-understand way. We love clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss your experience with network troubleshooting and any relevant tools like Veeam Backup & Replication.
✨Show Off Your People Skills
Since this role involves coaching junior engineers and building relationships, be prepared to share examples of how you've successfully communicated complex issues in the past. Highlight your people-centric approach and how it has positively impacted your previous teams.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to meet SLAs and deliver excellent end-user experiences.
✨Research the Company Culture
Familiarise yourself with the company's values and culture, especially their focus on continuous learning and development. Be ready to discuss how you align with these values and how you can contribute to their mission while also growing your own skills.
