At a Glance
- Tasks: Resolve complex IT issues and provide top-notch support to end-users.
- Company: Razorblue Group, a forward-thinking tech company with a strong learning culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Mentor junior engineers and contribute to continuous improvement.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Razorblue Group is seeking a remote technical support specialist to resolve complex end-user issues, document incidents, and meet SLAs while delivering excellent service.
When required, you will perform onsite troubleshooting at client facilities and positively represent the company.
You will mentor junior engineers, share knowledge, and contribute to continuous improvement.
The role offers hybrid working after probation, with a strong learning culture and collaborative teamwork.
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We think you need these skills to ace 2nd Line IT Support Engineer - Hybrid/Remote in Salford
Technical Support
Incident Documentation
Service Level Agreement (SLA) Management
Onsite Troubleshooting
Customer Service
Mentoring
Knowledge Sharing
