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- Tasks: Lead a client support team to deliver exceptional customer experiences and drive service improvements.
- Company: Join Razorblue, a rapidly growing tech company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid working, generous holidays, and professional development opportunities.
- Why this job: Make a real impact by empowering your team and enhancing client satisfaction.
- Qualifications: Strong leadership, communication skills, and a passion for customer service are essential.
- Other info: Be part of a dynamic team with excellent career growth and the latest tech tools.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area.
Responsibilities
- Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service.
- Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Recruit and interview new hires.
- Monitor support delivery KPIs like response times, issue resolution, and user satisfaction. Identify and drive continuous improvements.
- Maintain standards through process oversight. Escalate issues appropriately.
- Promote professional development and progression opportunities for employees.
- Plan resourcing and schedules proactively to meet business needs.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Requirements
- Leadership & people management skills
- Strong communication, and relationship-building skills alongside a people-centric approach
- ITIL Foundation certification desirable
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Benefits
- Base salary of £35000 per annum
- Hybrid working
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off
- £2000 Referral Scheme Bonus
- Enhanced maternity, paternity, adoption + Baby bonus
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We’re committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We’re here to support you.
Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we’ll reach out if we ever need assistance from agencies. Thanks for understanding!
Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards. Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers. Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio. We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
Service Delivery Team Leader in Manchester employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Leader in Manchester
✨Tip Number 1
Get to know the company inside out! Research Razorblue's values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Delivery Team Leader, you'll need to convey complex tech issues clearly. Try explaining technical concepts to friends or family to build your confidence and clarity.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It streamlines the process for us and ensures your application gets the attention it deserves. Plus, it shows you're serious about joining the Razorblue family!
We think you need these skills to ace Service Delivery Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can champion a client-centric mindset and drive continuous service improvement in your role.
Highlight Your Leadership Skills: Make sure to showcase your leadership and people management skills in your application. We’re looking for someone who can effectively manage a team, so share examples of how you've mentored or trained others in the past.
Be Tech-Savvy: Since this role requires a wealth of knowledge across various technologies, don’t forget to mention your technical skills. Whether it’s troubleshooting or administering systems, we want to know how you can deliver five-star solutions.
Apply Directly Through Our Website: To make the process smoother for both of us, please apply directly through our website. This helps us manage applications more effectively and ensures your application gets the attention it deserves!
How to prepare for a job interview at Razorblue Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Leadership Skills
As a Service Delivery Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've managed teams, conducted performance reviews, or mentored staff. Highlight your people-centric approach and how it has led to improved team performance.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to role-play a scenario where you need to explain a technical problem to a non-technical client, so be ready to showcase your conversational fluency.
✨Emphasise Continuous Improvement
Razorblue values continuous service improvement, so come prepared with ideas on how you would monitor KPIs and drive enhancements within the team. Think about specific metrics you've tracked in the past and how you've used that data to make informed decisions.
