Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead major incidents and solve problems while keeping clients informed and happy.
- Company: Join a fast-growing tech company with a collaborative and innovative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real impact in tech while developing your skills and career.
- Qualifications: Experience in IT incident management and strong communication skills are essential.
- Other info: Great opportunities for personal growth and a vibrant team environment.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for a Major Incident and Problem Lead to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Major Incident Management: Own and manage all major incidents, ensuring quick solutions and professional communication with clients and stakeholders. Conduct root‐cause analysis and compile reports for senior leaders.
- Escalation Support: Handle escalated tickets, ensuring timely updates and seamless resolution with the help of team leaders and engineers.
- Problem Management: Identify incident trends, work with your team members to resolve issues, and keep clients informed. Develop strategies to prevent recurrence and maintain documentation.
- Reporting: Compile and present reports on incident and problem management activities, ensuring alignment with business strategy and quality standards.
Our perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five‐star solutions that keep our clients happy. Customer service is paramount to us, which is why we only look for candidates with excellent customer‐facing skills and the ability to communicate effectively. Your friendly tech‐savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.
- Relevant certifications such as ITIL, PMP, or similar are preferred
- Strong understanding of IT infrastructure, including networks, servers, and applications
- GCSE in English & Maths or equivalent (desirable)
- Proven experience in incident and problem management within an IT environment
- Ability to build strong working relationships (internal/external)
- Excellent analytical and problem‐solving skills
- Self‐motivated, achievement‐oriented, ability to use own initiative
- Strong verbal and written communication skills
- Excellent organisation required
- Ability to work on your own or as part of a team
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote... For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our Other Benefits Include:
- Base salary of £35,000 per annum depending on skills and knowledge
- Hybrid working – after probation, split time evenly between office and home
- Flexible working to suit your work‐life fit
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2,000 Referral Scheme Bonus – if you know any other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco‐friendly electric car with our EV Scheme
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
Our story began in the early 2000's with one employee, 17‐year‐old, (now CEO) Dan. We've grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards. Our astonishing 35% year‐on‐year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry‐leading suppliers. Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in‐house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end‐to‐end product portfolio. We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
Major Incident & Problem Lead in London employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident & Problem Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got a knack for problem-solving or incident management, create a portfolio or case studies that highlight your achievements. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to major incident management. Think about how you would handle specific scenarios and be ready to share your thought process. Confidence is key, so rehearse until you feel comfortable!
✨Tip Number 4
Don't forget to apply through our website! It streamlines the process and shows us you're genuinely interested in joining the Razorblue team. Plus, it gives you a better chance of standing out from the crowd!
We think you need these skills to ace Major Incident & Problem Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Major Incident & Problem Lead role. Highlight your incident management experience and any relevant certifications like ITIL or PMP to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and how your customer service skills can contribute to our team. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled major incidents in the past. We love seeing real-life scenarios where you've used your analytical skills to resolve issues and keep clients happy.
Apply Directly Through Our Website: We encourage you to apply directly through our website. It helps us manage applications better and ensures your CV gets the attention it deserves. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at Razorblue Group
✨Know Your Incidents
Before the interview, brush up on major incident management principles. Be ready to discuss specific incidents you've managed, how you handled them, and what the outcomes were. This shows your practical experience and understanding of the role.
✨Showcase Your Communication Skills
Since customer service is key for Razorblue, practice explaining complex technical issues in simple terms. Prepare examples where your communication made a difference in resolving an issue or keeping clients informed.
✨Demonstrate Problem-Solving Prowess
Think of a few scenarios where you identified trends in incidents and implemented solutions. Be prepared to share these during the interview, highlighting your analytical skills and proactive approach to problem management.
✨Align with Their Culture
Razorblue values a growth mindset and teamwork. Research their culture and be ready to discuss how you embody these values. Share your eagerness to learn and collaborate, which will resonate well with their team-oriented environment.