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- Tasks: Provide 1st line tech support, troubleshoot issues, and assist clients with queries.
- Company: Join Razorblue, a rapidly growing tech company with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Opportunities for continuous learning and career advancement await you.
- Why this job: Make a real impact in tech while learning and growing your skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25775 - 25775 £ per year.
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will encompass:
- Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords, accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Occasional onsite visits to clients
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Strong communication and relationship-building skills
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education
- Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Basic network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn't for the faint-hearted; it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team's drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote... For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our Other Benefits Include:
- Base salary of £25,775 per annum
- Hybrid working - After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
Our story began in the early 2000's with one employee, 17-year-old (now CEO) Dan. We've grown a bit since then; razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.
Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry-leading suppliers.
We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
Hybrid 1st Line IT Support Engineer – Customer‐Focused Tech in London employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 1st Line IT Support Engineer – Customer‐Focused Tech in London
✨Tip Number 1
Get to know the company inside out! Research Razorblue's services, culture, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing 1st line support, brush up on common tech issues and how to resolve them. Being able to talk through solutions confidently will impress the interviewers.
✨Tip Number 3
Show off your people skills! Razorblue values customer service, so be ready to share examples of how you've helped clients in the past. A friendly attitude goes a long way in tech support roles.
✨Tip Number 4
Apply directly through our website! It streamlines the process and shows you're genuinely interested in joining the Razorblue team. Plus, it helps us get to know you better right from the start.
We think you need these skills to ace Hybrid 1st Line IT Support Engineer – Customer‐Focused Tech in London
Some tips for your application 🫡
Show Your Tech Savviness: When writing your application, let your passion for technology shine through! Mention any relevant experiences or skills you have that relate to 1st line support, like troubleshooting or customer service. We love seeing candidates who are genuinely excited about tech!
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your experience with Microsoft Active Directory, cloud services, and any other tech skills mentioned. This shows us you’ve done your homework and understand what we’re looking for.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language to explain your technical skills and experiences. Avoid jargon unless it’s relevant, and make sure your application is easy to read. Remember, we want to see how well you can communicate complex ideas simply.
Apply Through Our Website: Don’t forget to apply directly through our website! This helps us manage applications better and ensures your application gets the attention it deserves. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in the past, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since customer service is paramount for Razorblue, prepare examples of how you've successfully handled client queries or technical issues in a friendly and effective manner. Think about times when you turned a frustrated customer into a happy one – those stories will resonate well!
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. During the interview, you might be asked to describe a technical problem and your solution. Make sure you can break it down so anyone can understand, showcasing your ability to communicate effectively with clients.
✨Embrace Continuous Learning
Razorblue values a growth mindset, so be prepared to discuss how you stay updated with the latest tech trends and your eagerness to learn. Mention any courses, certifications, or self-study you've undertaken recently, and express your enthusiasm for further development opportunities.