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For Companies At a Glance
- Tasks: Provide 1st line technical support and troubleshoot issues for clients.
- Company: Join a rapidly growing tech company with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Opportunities for continuous learning and career progression await you.
- Why this job: Kickstart your tech career while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25775 - 25775 £ per year.
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Provide 1st line technical support to clients – supporting networks, cloud services, infrastructure and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords and accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Occasional onsite visits to clients
Our perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy. Customer service is paramount to us – we look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Requirements
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Strong communication and relationship-building skills
- Administering Microsoft Active Directory, Exchange Server & Office 365
- CompTIA, relevant apprenticeship or higher education
- Degree or degree-equivalent qualifications (desirable)
- People-centric approach and service
- Competent with Windows desktop and application support
- Tablet and mobile device support
- Basic network troubleshooting including ping and traceroute
- Understanding of razorblue's business, clients and the market it works in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- Understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Benefits
Working for an IT partner isn’t for the faint-hearted – it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team’s drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Other Benefits
- Base salary of £25,775 per annum
- Hybrid working – after probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (obviously!)
- £2,000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption and baby bonus (family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted broadband (necessity)
- Life insurance
- Private health insurance with Vitality Health
- Quarterly team social fund
- Cycle to work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV scheme
1st Line Support Engineer in London employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. The more confident you are in these areas, the better you'll be at impressing during interviews.
✨Tip Number 2
Practice your communication skills! Since customer service is key for us, make sure you can explain complex tech issues in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for learning! We love candidates who are eager to grow. Be ready to share examples of how you've developed your skills or tackled challenges in the past.
✨Tip Number 4
Apply directly through our website! This helps us streamline the hiring process and ensures your application gets the attention it deserves. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace 1st Line Support Engineer in London
Some tips for your application 🫡
Show Your Tech Savviness: When you’re writing your application, let your passion for technology shine through! Mention any relevant experience or skills you have with networks, cloud services, or troubleshooting. We love candidates who can demonstrate their tech knowledge and how they’ve used it to solve problems.
Communicate Clearly: Since communication is key in this role, make sure your application reflects that! Use clear and concise language to explain your experiences and skills. We want to see how well you can articulate complex technical issues in a way that’s easy to understand.
Highlight Your Customer Service Skills: Don’t forget to showcase your customer-facing skills! Share examples of how you’ve provided excellent service in the past. We’re looking for people who can build relationships and keep our clients happy, so let us know how you’ve done that before.
Apply Through Our Website: We encourage you to apply directly through our website! It helps us manage the hiring process more effectively and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in the past, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since customer service is paramount, prepare examples of how you've successfully handled client queries or resolved issues in previous roles. Think about times when you went above and beyond to ensure a client was satisfied, and be ready to share those stories during the interview.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. You might be asked to describe a technical problem and how you would resolve it, so being able to communicate clearly and effectively is key. Use everyday language and avoid jargon to demonstrate your ability to connect with clients.
✨Embrace Continuous Learning
Highlight your eagerness to learn and grow within the tech field. Share any recent courses, certifications, or self-study efforts you've undertaken. This aligns perfectly with the company’s culture of development and shows that you're committed to improving your skills over time.