IT Field Engineer in Livingston

Responsibilities

• Collaborate with Service Desk and Implementation teams to provide tailored technical support and professional services.
• Diagnose and resolve technical issues; implement systems and technologies to ensure client satisfaction.
• Deliver onsite (90%) and remote (10%) support, troubleshooting Windows devices, mobile tech, and networking equipment; familiarity with Apple systems is a plus.
• Maintain accurate records and escalated unresolved cases.
• Visit client sites, manage workload to meet SLAs, and uphold professionalism.
• Pursue certifications and continuously develop skills while adhering to company values: Get Sh*t Done, Always Improving, Do What We Promise, Do the Right Thing, Strive for More and Stronger Together.

Our perfect candidate should have a wealth of knowledge spanning various technologies and the ability to use these skills to troubleshoot and deliver five‑star solutions that keep our clients happy.

Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech‑savviness will truly shine here.

Qualifications

• Full Clean Manual UK driving licence is essential.
• Strong communication and relationship‑building skills.
• Experience administering Microsoft Active Directory, AD‑Sync, Intune & Office 365.
• Familiarity with Apple devices and operating systems is a plus.
• Experience working on PCs and laptops, including Windows/Mac installations and internal part replacements.
• CompTIA certification, relevant apprenticeship or higher education.
• People‑centric approach & service orientation.
• Competency with Windows desktop & application support.
• Tablet and mobile device support.
• Basic network troubleshooting including ping and traceroute.
• Understanding of razorblue’s business, clients and the market it works in.
• Excellent conversational fluency in English to clearly explain complex technical issues.

Benefits

• Base salary of £29,000 per annum depending on skills and knowledge.
• 25 days holidays per annum + public holidays + the ability to purchase 10 more.
• Your birthday off (Obviously!).
• £2,000 Referral Scheme Bonus – if you know any other techies that want to join us.
• Enhanced maternity, paternity, adoption & baby bonus (Family is important to us).
• Fully funded training and accreditations to expand your skillset.
• Two paid charity volunteering days per year.
• Discounted broadband (Necessity).
• Life insurance.
• Private health insurance with AXA Health.
• Quarterly team social fund.
• Cycle to Work scheme.
• Gear up with the latest tech toys through our partnership with Currys.
• Cruise around in an eco‑friendly electric car with our EV Scheme.

Working for an IT partner isn’t for the faint-hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed stipulations indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we’ll reach out if we ever need assistance from agencies. Thanks for understanding!

Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards. Our astonishing 35% year‑on‑year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry‑leading suppliers. Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in‑house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end‑to‑end product portfolio. We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.