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- Tasks: Provide 1st line tech support and troubleshoot issues for clients.
- Company: Join a dynamic IT partner with a passion for technology and collaboration.
- Benefits: Competitive salary, hybrid working, generous holidays, and training opportunities.
- Why this job: Kickstart your tech career while making a real impact in a supportive environment.
- Qualifications: Strong communication skills and a willingness to learn are key.
- Other info: Enjoy a vibrant culture with excellent growth potential and team socials.
The predicted salary is between 25775 - 25775 £ per year.
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will encompass:
- Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords, accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Occasional onsite visits to clients
Customer service is paramount to us. We only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Qualifications:
- Strong communication and relationship-building skills
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education Degree or degree-equivalent qualifications is desirable
- People-centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Basic network troubleshooting incl. ping and trace route
- An understanding of razorblue’s business, clients and the market it works in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to clearly explain complex technical issues
Continuous learning and development are central to our culture. We heavily invest in elevating our people, not just hiring those already at an expert level.
Benefits:
- Base salary of £25,775 per annum
- Hybrid working – After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption & baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted broadband (Necessity)
- Life insurance
- Private health insurance with Vitality Health
- Quarterly team social fund
- Cycle to work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We are committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We are here to support you.
Line Support Engineer employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Line Support Engineer
✨Tip Number 1
Get to know the company inside out! Research razorblue’s services, clients, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since customer service is key for this role, try role-playing common support scenarios with a friend. This will help you articulate technical issues clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend tech meetups. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Line Support Engineer
Some tips for your application 🫡
Show Your Tech Savviness: When you're writing your application, let your tech skills shine through! Mention any relevant experience with networks, cloud services, or troubleshooting. We love seeing how you can connect the dots between your skills and what we do.
Communicate Clearly: Remember, communication is key for us! Make sure to explain your experiences in a way that's easy to understand. Use simple language to describe complex technical issues you've tackled—this will show us you can break things down for clients too.
Highlight Your Customer Service Skills: Since customer service is paramount to us, don’t forget to share examples of how you've provided excellent support in the past. Whether it’s resolving client queries or assisting with user accounts, we want to see your people-centric approach!
Embrace Continuous Learning: We’re all about growth here at StudySmarter! In your application, mention any training or development you've pursued. Show us that you have a growth mindset and are eager to learn more about the IT domain—this aligns perfectly with our culture!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting techniques you’re familiar with. This will show that you're not just a techie but someone who can apply their skills effectively.
✨Show Off Your Customer Service Skills
Since customer service is paramount, prepare examples of how you've handled client queries or resolved issues in a friendly and effective manner. Think about times when you turned a frustrated customer into a satisfied one—this will highlight your people-centric approach.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. You might be asked to describe a technical fault or solution during the interview, so being able to communicate clearly and effectively is key. Remember, it’s all about making sure the client understands!
✨Embrace Continuous Learning
Demonstrate your growth mindset by discussing any recent training or certifications you've pursued. Talk about how you stay updated with the latest tech trends and your eagerness to learn more. This aligns perfectly with the company’s culture of continuous development.