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For Companies At a Glance
- Tasks: Provide tailored tech support and resolve issues for clients, both onsite and remotely.
- Company: Join a dynamic IT partner focused on innovation and collaboration.
- Benefits: Competitive salary, 25 days holiday, birthday off, and fully funded training.
- Why this job: Grow your tech skills in a supportive environment with real impact on client satisfaction.
- Qualifications: Full UK driving licence, strong communication skills, and a passion for technology.
- Other info: Hybrid working policy with excellent career growth opportunities and a vibrant team culture.
The predicted salary is between 27000 - 37800 £ per year.
IT Field Engineer Overview
We are looking for an IT Field Engineer to join our growing team. You will work closely with the Service Desk and Implementation teams to deliver tailored technical support and professional services to our clients.
Responsibilities
- Collaborate with Service Desk and Implementation teams to provide technical support and professional services.
- Diagnose and resolve technical issues; implement systems and technologies to ensure client satisfaction.
- Provide onsite support (90%) and remote support (10%) for troubleshooting Windows devices, mobile technology and networking equipment; Apple system familiarity is a plus.
- Maintain accurate support records and appropriately elevate unresolved cases.
- Visit client sites, manage workload to meet SLAs and uphold professionalism.
- Pursue certifications and continuously develop skills while adhering to company values: Get Sh*t Done, Always Improving, Do What We Promise, Do the Right Thing, Strive for More and Stronger Together.
Qualifications
- Full Clean Manual UK driving licence (essential).
- Strong communication and relationship‑building skills.
- Experience administering Microsoft Active Directory, AD‑Sync, Intune & Office 365.
- Familiarity with Apple devices and operating systems is a plus.
- Experience with PC and laptop installations, internal part replacements on Windows/Mac.
- Comp TIA, relevant apprenticeship or higher education.
- People‑centric approach and service orientation.
- Competent with Windows desktop & application support.
- Tablet and mobile device support experience.
- Basic network troubleshooting (ping, trace route).
- Understanding of Razorblue’s business, clients and market.
- Excellent conversational fluency in English to explain complex technical issues clearly.
Benefits
- Base salary of £29,000 per annum (depends on skills and experience).
- 25 days annual leave + public holidays (plus option to purchase 10 additional days).
- Birthday off.
- £2,000 Referral Scheme Bonus.
- Enhanced maternity, paternity, adoption & baby bonus.
- Fully funded training and accreditations.
- Two paid charity volunteering days per year.
- Discounted broadband.
- Life insurance.
- Private health insurance (Vitality Health).
- Quarterly team social fund.
- Cycle to Work scheme.
- Gear up with latest tech toys through Currys partnership.
- Eco‑friendly electric car with EV Scheme.
Inclusive Recruitment Statement
We are committed to creating an inclusive and accessible recruitment process. Please let us know if you require any reasonable adjustments to participate in our application or interview process. We are here to support you.
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IT Field Engineer employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Get to know razorblue inside out! Familiarise yourself with our values and the tech we work with. This will help you connect with us during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with Windows devices, mobile tech, and networking equipment, brush up on your problem-solving techniques. We love candidates who can think on their feet and resolve issues efficiently.
✨Tip Number 3
Show off your communication skills! Being able to explain complex technical issues in simple terms is key. During interviews, try to demonstrate how you can build relationships and communicate effectively with clients and team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to manage applications and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the IT field and eager to learn. Share any personal projects or experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Field Engineer role. Highlight relevant skills like troubleshooting Windows devices and your experience with Microsoft Active Directory. This shows us you’ve done your homework and understand what we’re looking for.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon unless it’s relevant, and make sure to explain any technical terms you use. We want to see how well you can communicate complex ideas!
Apply Directly Through Our Website: Don’t forget to apply through our website! It helps us manage applications more effectively and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows devices, mobile tech, and networking equipment. Familiarity with Apple systems is a bonus, so don’t forget to mention any experience you have with them!
✨Showcase Your People Skills
As an IT Field Engineer, you'll be working closely with clients and teams. Prepare examples of how you've built relationships and communicated effectively in past roles. This will demonstrate your people-centric approach and service mindset.
✨Understand the Company Culture
Familiarise yourself with razorblue's values like 'Get Sh*t Done' and 'Always Improving'. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture of continuous learning and teamwork.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
