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- Tasks: Provide 1st line tech support, troubleshoot issues, and assist clients with queries.
- Company: Join Razorblue, a rapidly growing tech company with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Embrace continuous learning and development in a dynamic environment.
- Why this job: Kickstart your tech career while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25775 - 25775 £ per year.
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will encompass:
- Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords, accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Occasional onsite visits to clients.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Strong communication and relationship-building skills
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education
- Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Basic network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn’t for the faint-hearted; it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team's drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our Other Benefits Include:
- Base salary of £25,775 per annum
- Hybrid working - After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We’re committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We’re here to support you.
Hybrid 1st Line IT Support Engineer – Customer‑Focused Tech employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 1st Line IT Support Engineer – Customer‑Focused Tech
✨Tip Number 1
Get to know Razorblue inside out! Familiarise yourself with our services, clients, and the tech we use. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Since customer service is key for us, make sure you can explain technical stuff in a simple way. Try explaining a tech issue to a friend or family member who isn’t tech-savvy.
✨Tip Number 3
Be ready to showcase your troubleshooting skills! We love candidates who can think on their feet. Prepare some examples of how you've solved tech problems in the past, especially if they relate to networks or cloud services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and makes the process smoother. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Hybrid 1st Line IT Support Engineer – Customer‑Focused Tech
Some tips for your application 🫡
Show Your Tech Savviness: When writing your application, let your passion for technology shine through! Mention any relevant experience you have with networks, cloud services, or troubleshooting. We love candidates who can demonstrate their tech skills and how they’ve used them to solve problems.
Communicate Clearly: Since customer service is key for us, make sure your application reflects your ability to communicate effectively. Use clear language and avoid jargon where possible. Show us that you can explain complex technical issues in a way that anyone can understand!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to highlight the skills and experiences that align with the job description. Mention specific technologies you’re familiar with, like Microsoft Active Directory or Azure AD, to show you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us manage applications more efficiently and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Basics
Brush up on your knowledge of networks, cloud services, and basic troubleshooting techniques. Be ready to explain how you would diagnose and fix common technical issues, as this will show your understanding of the role.
✨Show Off Your Customer Service Skills
Since customer service is paramount, prepare examples of how you've successfully handled client queries in the past. Think about times when you turned a frustrated customer into a happy one, and be ready to share those stories.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. The interviewers will want to see that you can communicate effectively with clients who may not have a tech background, so clarity is key!
✨Demonstrate Your Growth Mindset
Razorblue values continuous learning, so be prepared to discuss how you’ve developed your skills over time. Share any relevant training or certifications you’ve pursued and express your eagerness to learn more in the future.