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- Tasks: Provide 1st line IT support, troubleshoot issues, and assist clients with tech queries.
- Company: Join Razorblue, a rapidly growing tech company with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Embrace continuous learning and development in a dynamic environment.
- Why this job: Kickstart your tech career while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25775 - 25775 £ per year.
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will encompass:
- Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords, accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Occasional onsite visits to clients.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Strong communication and relationship-building skills
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education
- Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Basic network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn’t for the faint-hearted; it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team's drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our Other Benefits Include:
- Base salary of £25,775 per annum
- Hybrid working - After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We’re committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We’re here to support you.
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team.
Our story began in the early 2000’s with one employee, 17-year-old (now CEO) Dan. We’ve grown a bit since then; razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.
Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry-leading suppliers.
Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio.
We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
Hybrid 1st Line IT Support Engineer – Customer‑Focused Tech in England employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 1st Line IT Support Engineer – Customer‑Focused Tech in England
✨Tip Number 1
Get to know the company inside out! Research Razorblue's services, culture, and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing 1st line support, brush up on common technical issues and how to resolve them. Being able to demonstrate your problem-solving abilities can really impress during interviews.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've successfully handled client queries or resolved issues in the past. Razorblue values a people-centric approach, so let your friendly tech-savviness shine through!
✨Tip Number 4
Don't forget to apply through our website! It streamlines the process and ensures your application gets the attention it deserves. Plus, it shows you're serious about joining the Razorblue team!
We think you need these skills to ace Hybrid 1st Line IT Support Engineer – Customer‑Focused Tech in England
Some tips for your application 🫡
Show Your Tech Savviness: When writing your application, let your passion for technology shine through! Mention any relevant experiences or skills you have that relate to 1st line support, like troubleshooting or customer service. We love seeing candidates who are genuinely excited about tech!
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your experience with Microsoft Active Directory, Exchange Server, and any other relevant technologies. This shows us that you understand what we're looking for and that you're a great fit for our team.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon unless it's necessary, and make sure to explain any technical details in a way that's easy to understand. This will demonstrate your ability to communicate effectively with clients!
Apply Through Our Website: Don't forget to apply directly through our website! It helps us manage applications better and ensures your application gets the attention it deserves. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Basics
Brush up on your knowledge of networks, cloud services, and basic troubleshooting techniques. Be ready to explain how you would diagnose and fix common technical issues, as this will show your understanding of the role.
✨Show Off Your Customer Service Skills
Since customer service is paramount, prepare examples of how you've successfully handled client queries in the past. Think about times when you turned a frustrated customer into a happy one—this will highlight your people-centric approach.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. The interviewers will be looking for your ability to communicate effectively, so try to convey your thoughts clearly and confidently during the interview.
✨Demonstrate Your Growth Mindset
Razorblue values continuous learning, so share your enthusiasm for personal development. Talk about any relevant training or certifications you've pursued and express your eagerness to learn more about the tech industry.