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- Tasks: Provide 1st line technical support and troubleshoot issues for clients.
- Company: Join a rapidly growing tech company with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Embrace continuous learning and development in a supportive environment.
- Why this job: Kickstart your tech career while making a real difference for clients.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25775 - 25775 £ per year.
We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Provide 1st line technical support to clients – supporting networks, cloud services, infrastructure and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords and accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Occasional onsite visits to clients
Our perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy. Customer service is paramount to us – we look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Requirements
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Strong communication and relationship-building skills
- Administering Microsoft Active Directory, Exchange Server & Office 365
- CompTIA, relevant apprenticeship or higher education Degree or degree-equivalent qualifications (desirable)
- People-centric approach and service
- Competent with Windows desktop and application support
- Tablet and mobile device support
- Basic network troubleshooting including ping and traceroute
- Understanding of razorblue's business, clients and the market it works in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- Understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Benefits
Working for an IT partner isn’t for the faint-hearted – it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team’s drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Other Benefits
- Base salary of £25,775 per annum
- Hybrid working – after probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (obviously!)
- £2,000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption and baby bonus (family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted broadband (necessity)
- Life insurance
- Private health insurance with Vitality Health
- Quarterly team social fund
- Cycle to work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV scheme
Agencies/Recruiters Please Note
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed DISCLAIMERS indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.
Our story began in the early 2000’s with one employee, 17 year old, now CEO Dan. We’ve grown a bit since then; razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards. Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers. Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio. We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams, giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
1st Line Support Engineer in England employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in England
✨Tip Number 1
Get to know the company inside out! Research razorblue's services, culture, and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing 1st line support, brush up on common technical issues and how to resolve them. Being able to demonstrate your problem-solving abilities can really impress during interviews.
✨Tip Number 3
Show off your communication skills! Be ready to explain complex technical concepts in simple terms. This is key for a role that involves client interaction, so practice explaining tech stuff to friends or family who aren’t tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It streamlines the process and ensures your application gets the attention it deserves. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace 1st Line Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Engineer role. Highlight your technical know-how, especially with Microsoft Active Directory and customer service skills, to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your growth mindset aligns with our culture at StudySmarter. Let us see your personality and enthusiasm!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use straightforward language to demonstrate your ability to explain complex technical issues simply – we love that!
Apply Directly Through Our Website: We encourage you to apply directly through our website. This helps us manage applications better and ensures your CV gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Razorblue Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in the past, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since customer service is paramount, prepare examples of how you've successfully handled client queries or technical issues in the past. Think about times when you went above and beyond to ensure a client was satisfied. This will highlight your people-centric approach and ability to communicate effectively.
✨Practice Explaining Technical Concepts
You’ll need to explain complex technical issues clearly, so practice breaking down technical jargon into simple terms. Consider doing mock interviews with friends or family who aren’t tech-savvy to see if they understand your explanations. This will help you convey your knowledge in an accessible way during the interview.
✨Embrace the Growth Mindset
Demonstrate your eagerness to learn and develop by discussing any recent training or certifications you've pursued. Share your thoughts on how continuous learning is important in the tech industry and how you plan to grow within the role. This aligns perfectly with the company’s culture of development and progression.