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- Tasks: Support clients with tech issues and troubleshoot Windows networks.
- Company: Razorblue Group is a fast-growing IT services company with a vibrant team culture.
- Benefits: Enjoy a ÂŁ15,000 salary, 25 days holiday, and hybrid working options.
- Why this job: Join a passionate team focused on learning and innovation in technology.
- Qualifications: Must have strong communication skills and a keen interest in tech.
- Other info: Get fully funded training and enjoy perks like a birthday off and referral bonuses.
Join to apply for the Apprentice 1st Line Support Engineer role at Razorblue Group
Join to apply for the Apprentice 1st Line Support Engineer role at Razorblue Group
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This range is provided by Razorblue Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Razorblue Role
We are looking for an Apprentice 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.
- Troubleshoot and fix technical faults and issues.
- Respond to client queries and service requests.
- Assist with user rights, passwords, accounts.
- Handle basic security administration.
- Diagnose issues and explain technical details clearly.
- Occasional onsite visits to clients when needed.
Our perfect candidate should be enthusiastic and have a keen interest in various technologies, as they will look to use these skills to troubleshoot and deliver five star solutions that keep our clients happy!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Razorblue Requirements
We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.
Strong communication, and relationship-building skills
- Completion of secondary education to standard suitable of an apprentice and enrolled (or willing to enrol) on the Information Communication Technician Level 3 Apprenticeship
- Aspects of Windows desktop, application support, Mobile Device and Tablet
- Basic understanding of business technologies
- A keen interest in the world of technology
- An understanding of how learning can be translated into real life situations.
- Excellent conversational fluency in English is required to clearly explain complex technical issues.
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Razorblue Gives
Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our Other Benefits Include
- Base salary of ÂŁ15,000 per annum
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus – if you know any other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We\’re committed to creating an inclusive and accessible recruitment process. Please don\’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\’re here to support you.
Agencies/Recruiters Please Note
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.
Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we\’ll reach out if we ever need assistance from agencies. Thanks for understanding!
Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.
Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team.
We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers.
Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio.
We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress.
As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Apprentice 1st Line Support Engineer employer: Razorblue Group
Contact Detail:
Razorblue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues that 1st Line Support Engineers face, especially related to Windows networks and cloud services. This knowledge will help you demonstrate your understanding during the interview.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since communication is key in this role, being able to break down complex issues for clients will set you apart from other candidates.
✨Tip Number 3
Showcase your enthusiasm for technology by discussing any personal projects or experiences you've had with tech. This could be anything from building a PC to troubleshooting issues for friends and family.
✨Tip Number 4
Research Razorblue Group's culture and values. Understanding their commitment to continuous learning and development will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Apprentice 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Apprentice 1st Line Support Engineer role. Emphasise any technical support experience, customer service skills, and your enthusiasm for technology.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific aspects of Razorblue Group that attract you, such as their commitment to continuous learning and development.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to explain technical concepts clearly. Use straightforward language and avoid jargon where possible.
Highlight Your Learning Mindset: Razorblue Group values candidates who are eager to develop over time. In your application, mention any relevant courses or self-study you've undertaken, and express your desire to grow within the company.
How to prepare for a job interview at Razorblue Group
✨Show Your Enthusiasm for Technology
Make sure to express your genuine interest in technology during the interview. Talk about any personal projects or experiences you've had with tech, as this will demonstrate your passion and eagerness to learn.
✨Prepare for Technical Questions
Brush up on basic troubleshooting techniques and common issues related to Windows networks and cloud services. Be ready to explain how you would approach diagnosing and resolving technical problems.
✨Emphasise Your Communication Skills
Since customer service is key for Razorblue Group, highlight your ability to communicate complex technical information clearly. Practice explaining technical concepts in simple terms, as this will be crucial in a support role.
✨Demonstrate a Growth Mindset
Razorblue values candidates who are eager to develop their skills. Share examples of how you've learned from past experiences or how you plan to grow in the role. This shows that you're not just looking for a job, but a career path.
