At a Glance
- Tasks: Provide remote tech support, diagnose issues, and mentor junior engineers.
- Company: Join Razorblue, a growing tech company with a supportive culture.
- Benefits: Enjoy competitive pay, weekend premium rates, and opportunities for training.
- Other info: Hybrid work model with excellent career growth potential.
- Why this job: Make a real difference in tech support while growing your skills.
- Qualifications: Experience in 1st line support and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Razorblue is seeking a 2nd Line Support Engineer to join its growing tech team in the UK.
You will provide remote technical support for unresolved 1st line issues, diagnose problems, document incidents, and ensure SLAs are met, delivering excellent end-user experiences.
Additionally, you will conduct onsite troubleshooting when required, mentor junior engineers, and act as a point of contact in the Team Leader's absence.
The role includes a weekend rotation at a premium rate.
#J-18808-Ljbffr
2nd Line Support Engineer - Hybrid, Training & Growth employer: Razorblue Group
Razorblue Group is an exceptional employer that values its employees by offering a dynamic work culture in Salford, where innovation and collaboration thrive. With competitive salaries, hybrid working options, and comprehensive benefits like private health insurance, we prioritise employee well-being and growth, ensuring that our team members have the resources and opportunities to excel in their careers.
