At a Glance
- Tasks: Provide remote and onsite IT support, diagnose issues, and mentor junior engineers.
- Company: Join Razorblue Group Ltd, a dynamic and growing tech team.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on excellence.
- Why this job: Make a real difference in customer service while developing your IT skills.
- Qualifications: Experience in 2nd line support and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Razorblue Group Ltd is seeking a 2nd Line Support Engineer to join our growing tech team.
You will provide remote technical support for unresolved 1st line issues, diagnose problems, document incidents, and ensure SLAs are met to deliver five-star end-user experiences.
You will also perform onsite troubleshooting as needed, mentor junior engineers, and act as point of contact in the Team Leader's absence, helping to uphold the high standards of customer service we demand.
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Senior 2nd Line IT Support Engineer - Hybrid in Thornaby-on-Tees employer: Razorblue Group Ltd
Join a dynamic and innovative team at razorblue, where we prioritise employee growth and a supportive work culture. As a Sales Executive, you'll benefit from a competitive salary, hybrid working options, and extensive training opportunities, all while contributing to a collaborative environment that values your input and fosters long-lasting relationships. With unique perks like birthday leave, private health insurance, and eco-friendly initiatives, razorblue is committed to creating a rewarding workplace for passionate individuals in the tech sector.
