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- Tasks: Lead a client support team to deliver exceptional customer experiences and drive service improvements.
- Company: Join razorblue, a dynamic tech company focused on client-centric solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowances.
- Why this job: Make a real impact by empowering your team and enhancing customer satisfaction.
- Qualifications: Strong leadership skills and IT knowledge, with a focus on people management.
- Other info: Inclusive culture with opportunities for professional development and career growth.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area.
Responsibilities
- Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service.
- Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Recruit and interview new hires.
- Monitor support delivery KPIs like response times, issue resolution, and user satisfaction. Identify and drive continuous improvements.
- Maintain standards through process oversight. Escalate issues appropriately.
- Promote professional development and progression opportunities for employees.
- Plan resourcing and schedules proactively to meet business needs.
Candidate profile / Qualifications
- Leadership & people management skills
- Strong communication, and relationship-building skills alongside a people-centric approach
- ITIL Foundation certification desirable
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting including ping and trace route
- Understanding of razorblue's business, clients and the market it works in
- Knowledge of Microsoft Group Policy
- Understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to clearly explain complex technical issues
What we offer / Benefits
- Base salary of £35000 per annum
- Hybrid working
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off
- £2000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted broadband
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We are committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We’re here to support you.
Service Delivery Team Leader in Salford employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Leader in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching razorblue and understanding their values. Tailor your answers to show how your experience aligns with their client-centric approach and commitment to service improvement.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Team Leader, you'll need to explain complex issues clearly. Mock interviews with friends can help you refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Service Delivery Team Leader in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Team Leader. Highlight your leadership skills and experience in managing client support teams, as well as any relevant ITIL certifications you have.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and continuous improvement. Share specific examples of how you've empowered teams in the past and how you can bring that same energy to razorblue.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Whether it’s Microsoft Active Directory or network troubleshooting, make sure we see how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Razorblue Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research razorblue. Understand their services, clients, and market position. This knowledge will help you demonstrate your genuine interest in the role and show how you can contribute to their client-centric approach.
✨Showcase Your Leadership Skills
As a Service Delivery Team Leader, you'll need to highlight your leadership and people management skills. Prepare examples of how you've successfully managed teams, resolved conflicts, and driven performance improvements. Be ready to discuss your approach to mentoring and developing team members.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to Microsoft Active Directory, Exchange Server, and Office 365. Be prepared to explain complex technical issues clearly, as this is crucial for the role. Practising common troubleshooting scenarios can also give you an edge.
✨Demonstrate a Client-Centric Mindset
Since the role focuses on exceptional customer experiences, think of specific instances where you've gone above and beyond for clients. Share these stories during your interview to illustrate your commitment to service improvement and how you empower your team to excel.
