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- Tasks: Provide top-notch remote tech support and mentor junior engineers.
- Company: Join razorblue, a dynamic IT partner with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real impact in tech while learning and growing your skills.
- Qualifications: Tech-savvy with strong communication skills and a passion for customer service.
- Other info: Opportunities for continuous learning and career advancement await you.
The predicted salary is between 26000 - 36000 £ per year.
We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
- Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers – diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
- Conducting onsite troubleshooting at client facilities as needed to address complex requests.
- Representing the company positively.
- Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
- Serving as point of contact and guiding team in Team Leader's absence.
Our perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy – a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
Requirements:
- Full UK Driving License
- Strong communication and relationship-building skills
- Experience of working in a corporate or MSP technology environment
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education Degree or degree-equivalent qualifications desirable
- People-centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- A good understanding of Veeam Backup & Replication
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Benefits:
- Base salary of £31,500 per annum depending on skills and knowledge
- Hybrid working – after probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2,000 Referral Scheme Bonus – if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
2nd Line Support Engineer in Salford employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Salford
✨Tip Number 1
Get to know razorblue inside out! Familiarise yourself with our services, clients, and the tech we use. This will not only help you in interviews but also show your genuine interest in joining our team.
✨Tip Number 2
Practice your communication skills! As a 2nd Line Support Engineer, you'll need to explain complex issues clearly. Try role-playing with a friend or family member to get comfortable with technical explanations.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've tackled tricky tech issues in the past. We love candidates who can think on their feet and deliver five-star solutions.
✨Tip Number 4
Apply directly through our website! It streamlines the process for us and gives you a better chance of standing out. Plus, it shows you're serious about joining the razorblue family!
We think you need these skills to ace 2nd Line Support Engineer in Salford
Some tips for your application 🫡
Show Your Tech Savviness: When writing your application, let your passion for technology shine through! Share specific examples of how you've tackled tech challenges in the past, especially in customer-facing roles. We love seeing candidates who can communicate complex issues clearly.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches our job description. Focus on your skills with Microsoft Active Directory, Exchange Server, and any other technologies mentioned. This helps us see how you fit into our team!
Be Personable: Remember, we’re looking for a people-centric approach! Use your application to showcase your relationship-building skills and how you’ve provided excellent customer service in previous roles. A friendly tone goes a long way!
Apply Directly Through Our Website: We encourage you to apply directly through our website. It streamlines the process for us and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Razorblue Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in past roles and how you can apply them to solve real-world problems.
✨Show Off Your Customer Service Skills
Since customer service is paramount for razorblue, prepare examples of how you've delivered excellent support in previous positions. Think about specific situations where you turned a challenging customer interaction into a positive experience.
✨Be Ready to Troubleshoot
Expect to be tested on your troubleshooting skills during the interview. Brush up on network troubleshooting techniques like ping and trace route, and be prepared to walk through your thought process when diagnosing issues.
✨Demonstrate Your Passion for Learning
razorblue values continuous learning, so share your enthusiasm for technology and any recent courses or certifications you've pursued. Talk about how you stay updated with industry trends and how you plan to grow within the company.