Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a client support team to deliver exceptional customer experiences and drive service improvements.
- Company: Join razorblue, a dynamic IT partner focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, generous holidays, and professional development opportunities.
- Why this job: Make a real impact in tech while growing your skills in a supportive environment.
- Qualifications: Strong leadership, communication skills, and a passion for technology are essential.
- Other info: Embrace continuous learning with numerous promotions and a vibrant team culture.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area.
Should you choose to accept, your responsibilities will encompass:
- Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service.
- Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Recruit and interview new hires.
- Monitor support delivery KPIs like response times, issue resolution, and user satisfaction. Identify and drive continuous improvements.
- Maintain standards through process oversight. Escalate issues appropriately.
- Promote professional development and progression opportunities for employees.
- Plan resourcing and schedules proactively to meet business needs.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
Requirements:
- Leadership & people management skills
- Strong communication and relationship-building skills alongside a people-centric approach
- ITIL Foundation certification desirable
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Benefits:
- Base salary of £35,000 per annum
- Hybrid working
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2,000 Referral Scheme Bonus if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with AXA Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
Service Delivery Team Leader in Manchester employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Leader in Manchester
✨Tip Number 1
Get to know the company inside out! Research razorblue's values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since customer service is key for razorblue, make sure you can clearly explain complex tech issues in simple terms. Role-play with a friend or record yourself to improve your delivery.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a formal leadership role, think of times when you've mentored others or taken charge of a project. Be ready to share these experiences during your interview.
✨Tip Number 4
Apply through our website! It streamlines the process and ensures your application gets the attention it deserves. Plus, it shows you're proactive and serious about joining the razorblue team.
We think you need these skills to ace Service Delivery Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond to create exceptional experiences for clients in the past.
Highlight Your Leadership Skills: As a Service Delivery Team Leader, showcasing your leadership experience is key. Share specific examples of how you've managed teams, mentored staff, or driven improvements in service delivery.
Tailor Your Application to Us: Make sure to customise your application to reflect our values and the job description. Use keywords from the posting to demonstrate that you understand what we’re looking for and how you fit into our culture.
Apply Directly Through Our Website: We encourage you to apply directly through our website. This helps us streamline the hiring process and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Razorblue Group Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team or mentored others. Highlight your approach to performance reviews and training, as this role requires strong people management skills. Think about specific situations where you’ve driven continuous improvement within a team.
✨Emphasise Customer Service
Since razorblue values customer service highly, be ready to share stories that demonstrate your excellent communication and relationship-building skills. Discuss how you've handled difficult customer interactions and what steps you took to ensure a positive outcome.
✨Demonstrate Your Growth Mindset
Talk about your eagerness to learn and develop, especially in the tech sector. Share any relevant training or certifications you've pursued and how they’ve helped you grow professionally. This aligns perfectly with razorblue's culture of continuous learning and development.