Manager-Account Manager

We are looking for an Account Manager to join our growing team of like-minded tech people.

Sales (50%)

• Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business.
• Production of contracts for services including liaison with legal functions where required.
• Identify and grow opportunities and collaborate to ensure growth attainment in line with defined targets.
• Complete key vendor pre-sales certifications.
• Ensure all sales opportunities are logged in CRM and are kept up to date.
• Attendance and participation at internal sales meetings.
• Attend networking events, webinars, seminars and exhibitions as and when required.

Client Relationship Management (45%)

• Manage and maintain relationships with assigned clients.
• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships with multiple client stakeholders.
• Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary.
• Plan, document and present IT strategies for each client highlighting key recommendations.
• Cover for other Account Managers during periods of leave/sickness.
• Completing administrative work as required.
• Competently discuss complex technical requirements with clients.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Liaise with technical teams to design and develop tailored IT solutions that meet the clients' needs.
• Provide feedback to technical teams based on clients' needs, aiding in the continuous improvement of the solutions offered.

Project Management (5%)

• Prepare informative project handovers to the Implementation team.

Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively.

Requirements:

• Must hold full clean UK Driving Licence.
• Strong communication, presentation, and relationship-building skills.
• Excellent time management, organised, and attention to detail.
• Adaptable and proactive approach to evolving client needs.
• Proficiency with Microsoft Office suite.
• Must be able to deal with technical product information.
• Excellent proven IT background, ideally for a Microsoft Partner/Managed Service Provider.
• Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation.
• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. Our learning and development opportunities, paired with our teams' drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Benefits:

• Base salary of £32,000-£36,000 per annum depending on skills and knowledge.
• Commission Package.
• Hybrid working - After probation, split time evenly between office and home.
• Flexible working to suit your work-life fit.
• 25 days holidays per annum + public holidays + the ability to purchase 10 more.
• Your birthday off (Obviously!).
• £2000 Referral Scheme Bonus if you know any other techies that want to join us.
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us).
• Fully funded training and accreditations to expand your skillset.
• Two paid charity volunteering days per year.
• Discounted Broadband (Necessity).
• Life insurance.
• Private Health Insurance with Vitality Health.
• Quarterly team social fund.
• Cycle to Work scheme.
• Gear up with the latest tech toys through our partnership with Currys.
• Cruise around in an eco-friendly electric car with our EV Scheme.

We're committed to creating an inclusive and accessible recruitment process. We're here to support you. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively.