Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch remote support and troubleshoot complex tech issues for clients.
- Company: Join a dynamic IT partner focused on innovation and teamwork.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Opportunities for continuous learning and career advancement await you.
- Why this job: Grow your tech skills while making a real impact in a supportive environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 29500 - 29500 £ per year.
We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will encompass:
- Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers, diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
- Conducting onsite troubleshooting at client facilities as needed to address complex requests.
- Representing the company positively.
- Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
- Serving as point of contact and guiding team in Team Leader's absence.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Full UK Driving License
- Strong communication and relationship-building skills
- Experience of working in a corporate or MSP technology environment.
- Administering Microsoft Active Directory, Exchange Server & Office 365
- CompTIA, Relevant Apprenticeship or higher education
- Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- A good understanding of Veeam Backup & Replication
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn't for the faint-hearted; it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team's drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles. Our other benefits include:
- Base salary of £29,500 per annum depending on skills and knowledge
- Hybrid working - After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.
2nd Line Support Engineer in Humber employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Humber
✨Tip Number 1
Get to know the company inside out! Research razorblue's values, culture, and the tech they use. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with complex requests, brush up on your technical knowledge and problem-solving techniques. Maybe even set up a mock scenario with a friend to simulate real-life support situations.
✨Tip Number 3
Show off your people skills! Remember, customer service is key for us at razorblue. Be ready to share examples of how you've successfully communicated with clients or resolved issues in a friendly manner during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace 2nd Line Support Engineer in Humber
Some tips for your application 🫡
Show Your Tech Passion: When writing your application, let your enthusiasm for technology shine through! We want to see that you’re not just ticking boxes but genuinely excited about the role and the tech world.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your technical skills and experiences, as we appreciate effective communication just as much as technical know-how.
Apply Through Our Website: Don’t forget to apply directly through our website! It helps us manage applications better and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Razorblue Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Customer Service Skills
Since customer service is paramount for the role, prepare examples of how you've provided exceptional support in previous positions. Think about specific situations where you turned a challenging customer interaction into a positive experience.
✨Demonstrate Your Growth Mindset
razorblue values continuous learning, so be prepared to talk about how you’ve developed your skills over time. Share any relevant training or certifications you've pursued and express your eagerness to learn more in the tech field.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing issues and resolving requests, as this will showcase your analytical skills and ability to deliver five-star solutions.