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- Tasks: Lead a client support team to deliver exceptional customer experiences and drive service improvement.
- Company: Dynamic company focused on continuous learning and professional development.
- Benefits: Hybrid working, 25+ days holiday, birthday off, and generous referral bonuses.
- Other info: Opportunities for growth with 34 promotions last year and a supportive culture.
- Why this job: Join us to empower your team and make a real impact in customer service.
- Qualifications: Strong leadership, communication skills, and IT support experience required.
The predicted salary is between 40000 - 50000 £ per year.
You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area.
Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Monitor support delivery KPIs like response times, issue resolution, and user satisfaction. Promote professional development and progression opportunities for employees.
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Leadership & people management skills, strong communication, and relationship-building skills alongside a people centric approach are essential.
ITIL Foundation certification is desirable. Responsibilities include administering Microsoft Active Directory, Exchange Server & Office 365, providing competent Windows desktop & application support, tablet and mobile device support, and network troubleshooting including knowledge of Microsoft Group Policy. An understanding of Microsoft Azure AD Sync and Azure AD Connect is also required. Excellent conversational fluency in English is necessary to clearly explain complex technical issues.
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. Our learning and development opportunities, paired with our team's drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles. Natural learning opportunities are invaluable, and office working enables this and has also inspired our collective culture of teamwork.
- ~25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- ~£2000 Referral Scheme Bonus if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with AXA Health
- Cycle to Work scheme
- Eco-friendly electric car with our EV Scheme
We're here to support you. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.
Locations
Support Services Team Manager in Cheshire, Warrington employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Team Manager in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and how we operate will help you connect with us during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Since customer service is key for us, think of examples where you've excelled in this area. Be ready to share how you’ve handled tough situations and turned them into positive experiences.
✨Tip Number 3
Show off your leadership skills! We love candidates who can inspire and empower their teams. Prepare to discuss your approach to mentoring and developing others, as well as how you handle performance reviews.
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street. Prepare thoughtful questions about our hybrid working policy, training opportunities, or team dynamics to show your genuine interest in joining us.
We think you need these skills to ace Support Services Team Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've championed a client-centric approach in your previous roles, so share specific examples that demonstrate your commitment to putting customers first.
Emphasise Leadership Skills: As a Support Services Team Manager, you'll be leading a team, so it's crucial to showcase your leadership and people management skills. Talk about your experience in mentoring, training, and conducting performance reviews to show us you're ready to empower your team.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your technical skills and experiences. Remember, we need to understand your qualifications without getting lost in jargon, so keep it simple and effective.
Apply Through Our Website: We encourage you to apply directly through our website. This helps us manage the hiring process more efficiently and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Razorblue Group Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with network troubleshooting and Azure AD.
✨Showcase Your Leadership Skills
Since the role involves managing a client support team, be prepared to share examples of how you've successfully led teams in the past. Talk about your approach to mentoring, performance reviews, and how you empower your team to deliver exceptional customer service.
✨Emphasise Customer-Centric Mindset
Demonstrate your commitment to a client-centric approach by sharing specific instances where you've gone above and beyond for customers. Highlight your communication skills and how you build relationships, as these are crucial for the role.
✨Be Ready for Continuous Learning
Since continuous learning is a big part of the company culture, express your enthusiasm for professional development. Mention any relevant training or certifications you’ve pursued, and be open about your desire to grow within the company.