Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a client support team to deliver exceptional customer experiences and drive service improvement.
- Company: Dynamic tech company focused on continuous learning and development.
- Benefits: Hybrid working, 25+ days holiday, training opportunities, and family-friendly policies.
- Other info: Promote your career with us; we granted 34 promotions last year!
- Why this job: Join us to empower your team and make a real impact in customer service.
- Qualifications: Strong leadership, communication skills, and IT support experience required.
The predicted salary is between 40000 - 50000 £ per year.
You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area.
Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Monitor support delivery KPIs like response times, issue resolution, and user satisfaction. Promote professional development and progression opportunities for employees.
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Leadership & people management skills, strong communication, and relationship-building skills alongside a people centric approach are essential.
ITIL Foundation certification desirable. Administering Microsoft Active Directory, Exchange Server & Office 365. Competent with Windows desktop & application support, tablet and mobile device support, network troubleshooting including knowledge of Microsoft Group Policy. An understanding of Microsoft Azure AD Sync and Azure AD Connect is also required. Excellent conversational fluency in English is necessary to clearly explain complex technical issues.
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
- ~25 days holidays per annum + public holidays + the ability to purchase 10 more
- ~ Your birthday off (Obviously!)
- ~£2000 Referral Scheme Bonus if you know other techies that want to join us
- ~ Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- ~ Fully funded training and accreditations to expand your skillset
- ~ Two paid charity volunteering days per year
- ~ Discounted Broadband (Necessity)
- ~ Life insurance
- ~ Private Health Insurance with AXA Health
- ~ Cycle to Work scheme
- ~ Cruise around in an eco-friendly electric car with our EV Scheme
We're here to support you. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively.
Locations
Lead Service Desk Coordinator in Cheshire, Warrington employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Desk Coordinator in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and how we operate will help you connect with us during the conversation.
✨Tip Number 2
Practice your communication skills! Since customer service is key for us, be ready to showcase your ability to explain complex issues clearly. Role-play with a friend or use a mirror to boost your confidence.
✨Tip Number 3
Show off your leadership potential! Even if you're not in a management role yet, think of examples where you've led a project or helped a team member. We love seeing candidates who can inspire and empower others.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or our learning opportunities. It shows you're genuinely interested and eager to grow with us.
We think you need these skills to ace Lead Service Desk Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your dedication to customer service in your application. We love candidates who can demonstrate a client-centric approach and how they've empowered their teams to deliver exceptional experiences.
Emphasise Leadership Skills: Since this role involves managing a support team, don’t forget to showcase your leadership and people management skills. Share examples of how you've mentored or trained others, as we value those who can inspire and develop their colleagues.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your experience and skills, especially when discussing technical issues. We appreciate candidates who can communicate complex ideas simply and effectively.
Apply Through Our Website: Remember to submit your application through our website! It helps us streamline the hiring process and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Razorblue Group Ltd
✨Understand the Client-Centric Mindset
Before your interview, take some time to think about what a client-centric approach means to you. Be ready to share examples from your past experiences where you’ve put customers first and how that led to positive outcomes. This will show that you align with the company’s values.
✨Showcase Your Leadership Skills
As a Lead Service Desk Coordinator, you'll need to demonstrate strong leadership abilities. Prepare to discuss your experience in managing teams, conducting performance reviews, and mentoring staff. Think of specific instances where your leadership made a difference in team performance or morale.
✨Familiarise Yourself with Technical Requirements
Brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Be prepared to explain how you've used these tools in previous roles. If you have experience with network troubleshooting or Azure AD, make sure to highlight that as well.
✨Emphasise Continuous Learning
The company values continuous learning, so be ready to discuss how you keep your skills sharp. Share any relevant training or certifications you’ve pursued, and express your enthusiasm for professional development opportunities. This will show that you’re a great fit for their culture.