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- Tasks: Provide top-notch remote support and troubleshoot complex tech issues.
- Company: Join a dynamic tech team at razorblue, where innovation thrives.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Experience a vibrant culture with opportunities for promotions and team bonding.
- Why this job: Grow your skills in a supportive environment with real career progression.
- Qualifications: Tech-savvy with strong communication skills; eager to learn and develop.
The predicted salary is between 29500 - 29500 £ per year.
We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will encompass:
- Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers, diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.
- Conducting onsite troubleshooting at client facilities as needed to address complex requests.
- Representing the company positively.
- Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
- Serving as point of contact and guiding team in Team Leader's absence.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
We know it's unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
- Full UK Driving License
- Strong communication and relationship-building skills
- Experience of working in a corporate or MSP technology environment.
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable
- People centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting incl. ping and trace route
- An understanding of razorblue's business, clients and the market it works in
- A good understanding of Veeam Backup & Replication
- Knowledge of Microsoft Group Policy
- An understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.
Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
Our other benefits include:
- Base salary of £29,500 per annum depending on skills and knowledge
- Hybrid working - After probation, split time evenly between office and home
- 25 days holidays per annum + public holidays + the ability to purchase 10 more
- Your birthday off (Obviously!)
- £2000 Referral Scheme Bonus if you know other techies that want to join us
- Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
- Fully funded training and accreditations to expand your skillset
- Two paid charity volunteering days per year
- Discounted Broadband (Necessity)
- Life insurance
- Private Health Insurance with Vitality Health
- Quarterly team social fund
- Cycle to Work scheme
- Gear up with the latest tech toys through our partnership with Currys
- Cruise around in an eco-friendly electric car with our EV Scheme
We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
2nd Line Support Engineer in Birmingham employer: Razorblue Group Ltd
Contact Detail:
Razorblue Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Birmingham
✨Tip Number 1
Get to know razorblue! Research our company culture, values, and the tech we work with. This will help you tailor your conversations during interviews and show us you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with complex requests, brush up on your technical knowledge and problem-solving techniques. We love candidates who can demonstrate their ability to think on their feet.
✨Tip Number 3
Show off your customer service skills! Remember, we value a people-centric approach. Be ready to share examples of how you've provided excellent support in the past and how you handle tricky situations with clients.
✨Tip Number 4
Apply through our website! It streamlines the process for us and ensures your application gets the attention it deserves. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace 2nd Line Support Engineer in Birmingham
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We love candidates who are eager to learn and grow, so share any personal projects or experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the 2nd Line Support Engineer role. Highlight relevant skills and experiences that align with our job description, especially your customer service skills and technical expertise.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate candidates who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don’t forget to apply directly through our website! This helps us manage applications better and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Razorblue Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since razorblue values customer service highly, prepare examples of how you've provided exceptional support in previous positions. Think about specific situations where you turned a challenging customer interaction into a positive experience.
✨Demonstrate Your Growth Mindset
razorblue is looking for candidates eager to learn and develop. Be prepared to talk about how you've pursued continuous learning in your career, whether through formal training or self-study, and how you plan to keep growing in the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice articulating your thought process when diagnosing issues and resolving requests, as this will showcase your ability to deliver five-star solutions.