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- Tasks: Provide top-notch remote tech support and troubleshoot complex issues.
- Company: Join razorblue, a vibrant team of tech enthusiasts focused on growth.
- Benefits: Competitive salary, flexible hybrid work, and fully funded training.
- Other info: Opportunities for career advancement and a commitment to inclusivity.
- Why this job: Make a real impact while learning and growing in a supportive environment.
- Qualifications: Experience in tech support and strong communication skills required.
The predicted salary is between 29500 - 29500 £ per year.
Requirements
- Full UK Driving License
- Strong communication and relationship-building skills
- Experience working in a corporate or MSP technology environment
- Administering Microsoft Active Directory, Exchange Server & Office 365
- CompTIA, relevant apprenticeship, or higher education
- Degree or degree equivalent qualifications is desirable
- People-centric approach & service
- Competent with Windows desktop & application support
- Tablet and mobile device support
- Network troubleshooting including ping and trace route
- Understanding of razorblue's business, clients, and market
- Good understanding of Veeam Backup & Replication
- Knowledge of Microsoft Group Policy
- Understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to explain complex technical issues
- Commitment to continuous learning and development
Responsibilities
- Provide exceptional remote technical support for complex cases, diagnosing issues and resolving requests
- Document incidents and ensure SLAs are met while delivering excellent end user experiences
- Conduct onsite troubleshooting at client facilities as needed
- Coach and mentor junior engineers by sharing technical expertise and collecting organizational knowledge
- Identify continuous improvements within the team
- Serve as a point of contact and guide the team in Team Leaders absence
Company
At razorblue, we are looking for a 2nd Line Support Engineer to join our growing team of tech enthusiasts. We pride ourselves on a culture centered around continuous learning and development, having facilitated 34 promotions in 2022. Our hybrid working policy fosters collaboration while allowing flexibility. We offer competitive benefits including a base salary of £29,500, enhanced family support, fully funded training, and a commitment to inclusivity in our recruitment process. Join us to drive innovation in technology and deliver exceptional service.
2nd Line Support Engineer employer: razorblue Careers
Contact Detail:
razorblue Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at razorblue on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Active Directory, Exchange Server, and Office 365. We want to see that you can handle those complex cases with ease!
✨Tip Number 3
Show off your people skills! During interviews, highlight your experience in building relationships and providing excellent customer service. Remember, we’re looking for someone who’s not just tech-savvy but also people-centric.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at razorblue!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Active Directory, Exchange Server, and Office 365. We want to see how your skills match our needs, so don’t be shy about showcasing your tech expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how your people-centric approach aligns with our values at razorblue. Let us know what makes you tick!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to explain complex issues in a straightforward way. We love clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at razorblue Careers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory, Exchange Server, and Office 365. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your People Skills
Since this role is all about providing exceptional support, be prepared to share examples of how you've built relationships and communicated effectively with clients or colleagues. Think of specific situations where your people-centric approach made a difference in resolving an issue.
✨Demonstrate Problem-Solving Skills
Expect to tackle some technical scenarios during the interview. Practice explaining your thought process when troubleshooting network issues or dealing with complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Embrace Continuous Learning
Razorblue values continuous development, so be ready to discuss how you keep your skills sharp. Mention any relevant certifications, training, or personal projects that showcase your commitment to learning. This will resonate well with their culture and show that you're eager to grow within the company.