At a Glance
- Tasks: Provide 1st line technical support and troubleshoot client issues across various platforms.
- Company: Join razorblue, a dynamic IT partner with a passion for technology and collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and fully funded training.
- Other info: Embrace a culture of learning, progression, and teamwork in a supportive environment.
- Why this job: Make a real difference by helping clients solve tech problems and enhancing their experience.
- Qualifications: Strong communication skills and experience with Microsoft technologies are essential.
The predicted salary is between 25775 - 25776 £ per year.
Requirements
- Strong communication and relationship-building skills
- Experience administering Microsoft Active Directory, Exchange Server, and Office 365
- Comp TIA, a relevant apprenticeship, or higher education
- Degree or degree-equivalent qualifications are desirable
- People-centric approach and strong customer service focus
- Competent with Windows desktop and application support
- Experience supporting tablets and mobile devices
- Basic network troubleshooting skills, including ping and traceroute
- Understanding of our business, clients, and the market we operate in
- Active Directory and Exchange administrative skills
- Knowledge of Microsoft Group Policy
- Understanding of Microsoft Azure AD Sync and Azure AD Connect
- Excellent conversational fluency in English to explain complex technical issues clearly
Responsibilities
- Provide 1st line technical support to our clients across networks, cloud services, infrastructure, and connectivity
- Troubleshoot and fix technical faults and issues
- Respond to client queries and service requests
- Assist with user rights, passwords, and accounts
- Handle basic security administration
- Diagnose issues and explain technical details clearly
- Carry out occasional onsite visits to clients
- Technologies
- Active Directory
- Azure
- Cloud
- Support
- Mobile
- Network
- Office 365
- Security
- Windows
- REST
- More
We are razorblue, a growing IT partner and team of like-minded tech people.
We value drive, passion for technology, collaboration, and innovation, and we invest heavily in learning and development, with a strong culture of peer learning and progression.
We operate a hybrid working policy across most roles, with office working valued for natural learning opportunities and teamwork.
Our benefits include a base salary of £25,775 per annum depending on skills and knowledge, hybrid working after probation, 25 days of holiday plus public holidays with the option to buy 10 more, your birthday off, a £2000 referral bonus, enhanced family leave and baby bonus, fully funded training and accreditations, two paid charity volunteering days, discounted broadband, life insurance, private health insurance with Vitality Health, a quarterly team social fund, Cycle to Work scheme, access to the latest tech through Currys, and an EV scheme.
We are committed to an inclusive and accessible recruitment process and can support reasonable adjustments during application and interview stages.
- last updated 30 week of 2026
- #J-18808-Ljbffr
1st Line Support Engineer employer: razorblue Careers
razorblue is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for a Remote 2nd Line Support Engineer. With a strong focus on coaching and mentoring, you will have ample opportunities to grow your skills while contributing to a customer-centric environment. Additionally, the flexibility of remote work combined with a commitment to continuous improvement ensures that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at razorblue Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like razorblue Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to razorblue Careers:Your cover letter is your chance to shine! Tell us why you want to work at razorblue Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at razorblue Careers!
How to prepare for a job interview at razorblue Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
