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For Companies At a Glance
- Tasks: Repair and support kids' scooters while ensuring top-notch customer satisfaction.
- Company: Join Razor USA, the original scooter company and a leader in wheeled fun.
- Benefits: Flexible hours, hands-on experience, and a chance to work with innovative products.
- Why this job: Combine your passion for engineering with customer service in a fun environment.
- Qualifications: Experience in bike or scooter repair, or a strong interest in engineering.
- Other info: Non-customer facing role with opportunities for personal growth and skill development.
The predicted salary is between 24000 - 36000 £ per year.
After-Sales Support & Scooter Repair Technician at Razor USA - Tiverton Head Office
About Razor USA
Razor USA is the original scooter company, a global leader and innovator in wheeled recreational products. Since launching the iconic Razor scooter, we have been dedicated to inspiring fun, freedom, and the thrill of the ride for millions worldwide. Join our team at the Tiverton Head Office and become a vital part of a company that is passionate about quality, innovation, and keeping the world moving.
The Role
Razor USA is seeking a highly motivated and detail-oriented After-Sales Support & Scooter Repair Technician to join our team at our Tiverton Head Office. This dual-role position is critical to ensuring customer satisfaction by providing expert technical support and hands-on repair services for our range of kids' scooters. If you have a passion for engineering, a knack for fixing things, and a commitment to exceptional customer service, we encourage you to apply. We believe this role would suit someone of any age, and hours are to suit. The role is not customer facing which for some applicants may be a distinct advantage!
Key Responsibilities
- Product Repair and Diagnosis: Accurately diagnose and perform simple mechanical and electrical repairs on kids' scooters, ensuring all products meet Razor's stringent quality and safety standards.
- Fault Reporting: Log and track common product faults, providing valuable, structured feedback to the product development and quality assurance teams to drive continuous improvement.
- Workshop Management: Maintain a clean, organized, and efficient repair workshop environment, managing parts inventory and repair workflow.
Required Skills and Experience
- Technical Foundation: A proven level of experience in bike or scooter repair, OR a strong, demonstrable interest in engineering and after-sales service.
- Precision and Quality: Exceptional attention to detail is a must for accurate fault diagnosis and precise, high-quality repair work.
- Communication: Excellent verbal and written communication skills, with a patient and professional approach.
- Problem-Solving: Strong analytical and problem-solving abilities to quickly identify root causes and implement effective solutions for product issues.
- Distinct Advantage: Soldering expertise and experience would be a distinct advantage in this role.
To Apply: Please submit your CV and a cover letter detailing your relevant repair experience and interest in engineering.
After Sales Technician in Tiverton employer: RAZOR USA
Contact Detail:
RAZOR USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Technician in Tiverton
✨Tip Number 1
Get to know Razor USA! Research the company’s history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your technical skills! Whether it’s fixing scooters or understanding electrical components, brush up on your repair techniques. We want to see your hands-on abilities shine!
✨Tip Number 3
Prepare for common interview questions related to after-sales support and problem-solving. Think of examples from your past experiences that highlight your skills and commitment to quality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace After Sales Technician in Tiverton
Some tips for your application 🫡
Show Your Passion for Engineering: When writing your CV and cover letter, let us see your enthusiasm for engineering and repair work. Share any relevant experiences or projects that highlight your skills and interest in the field.
Be Detail-Oriented: Since attention to detail is crucial for this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your descriptions are clear and precise.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to highlight how your skills match the specific requirements of the After Sales Technician role. We want to see why you’re the perfect fit for Razor USA.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at RAZOR USA
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to scooter and bike repairs. Familiarise yourself with common issues and solutions, as well as Razor's products. This will help you answer questions confidently and show your passion for engineering.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and solved technical problems. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your analytical abilities and commitment to quality.
✨Communicate Clearly
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe a repair process or how you would handle a customer query, so being clear and patient in your responses will set you apart.
✨Get Hands-On
If possible, try to get some hands-on experience with scooter repairs before the interview. Whether it's volunteering at a local bike shop or tinkering with your own scooter, practical experience will give you real-life examples to discuss and show your enthusiasm for the role.
