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- Tasks: Diagnose and repair kids' scooters while providing top-notch after-sales support.
- Company: Join Razor USA, the iconic scooter brand known for fun and innovation.
- Benefits: Flexible hours, hands-on experience, and a chance to work in a dynamic environment.
- Why this job: Combine your passion for engineering with customer service in a non-customer facing role.
- Qualifications: Experience in bike or scooter repair, or a strong interest in engineering.
- Other info: Opportunity to contribute to product improvement and work in a clean, organised workshop.
The predicted salary is between 30000 - 42000 £ per year.
Razor USA is the original scooter company, a global leader and innovator in wheeled recreational products. Since launching the iconic Razor scooter, we have been dedicated to inspiring fun, freedom, and the thrill of the ride for millions worldwide. Join our team at the Tiverton Head Office and become a vital part of a company that is passionate about quality, innovation, and keeping the world moving.
Razor USA is seeking a highly motivated and detail-oriented After-Sales Support & Scooter Repair Technician to join our team at our Tiverton Head Office. This dual-role position is critical to ensuring customer satisfaction by providing expert technical support and hands-on repair services for our range of kids' scooters. If you have a passion for engineering, a knack for fixing things, and a commitment to exceptional customer service, we encourage you to apply. We believe this role would suit someone of any age, and hours are to suit; the role is not customer facing which for some applicants may be a distinct advantage!
Key Responsibilities- Accurately diagnose and perform simple mechanical and electrical repairs on kids' scooters, ensuring all products meet Razor's stringent quality and safety standards.
- Log and track common product faults, providing valuable, structured feedback to the product development and quality assurance teams to drive continuous improvement.
- Maintain a clean, organized, and efficient repair workshop environment, managing parts inventory and repair workflow.
- A proven level of experience in bike or scooter repair, or a strong, demonstrable interest in engineering and after-sales service.
- Exceptional attention to detail is a must for accurate fault diagnosis and precise, high-quality repair work.
- Excellent verbal and written communication skills, with a patient and professional approach.
- Strong analytical and problem-solving abilities to quickly identify root causes and implement effective solutions for product issues.
- Proven soldering capabilities and experience would be a distinct advantage in this role.
Please submit your CV and a cover letter detailing your relevant repair experience and interest in engineering.
After Sales Technician in Exeter employer: RAZOR USA
Contact Detail:
RAZOR USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Technician in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Razor USA. Understand their products and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Since this role is all about after-sales support and scooter repair, brush up on your mechanical and electrical repair techniques. Maybe even bring a few examples of your work to discuss during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in the past. This will demonstrate your analytical abilities and commitment to quality, which are key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get to see all the cool stuff we’re working on!
We think you need these skills to ace After Sales Technician in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let us see your enthusiasm for engineering and scooter repair. Share any personal experiences or projects that highlight your interest in the field. We love to see candidates who are genuinely excited about what they do!
Tailor Your CV: Make sure your CV is tailored to the After Sales Technician role. Highlight relevant skills and experiences, especially those related to bike or scooter repair. We want to see how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise: In both your CV and cover letter, keep your language clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining the Razor team. We can’t wait to hear from you!
How to prepare for a job interview at RAZOR USA
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to scooter and bike repairs. Familiarise yourself with common issues and solutions, as well as Razor's products. This will help you answer questions confidently and show your passion for engineering.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and solved mechanical or electrical problems. Be ready to discuss your thought process and how you approached each challenge. This will demonstrate your analytical abilities and commitment to quality.
✨Communicate Clearly
Since the role involves providing after-sales support, practice articulating your thoughts clearly and professionally. Think about how you would explain a repair process to someone who may not be technically inclined. Good communication can set you apart!
✨Get Hands-On
If possible, try to get some hands-on experience with scooters or similar products before the interview. Whether it's volunteering at a local repair shop or tinkering with your own scooter, practical experience will give you real-world examples to discuss during your interview.
