Technical Support Engineer - Remote H/F

Help keep mission-critical systems performing where they matter most. Raytheon UK is looking for a hands-on Technical Support & Sustainment Engineer to join our team in Malvern, supporting complex IT systems used in defense, national security, and other critical environments.

This is a varied role for someone who enjoys getting under the bonnet of technology: building systems, testing upgrades, solving problems, supporting customers, and travelling to sites in the UK and overseas when needed.

You will work across the full lifecycle of secure, multi-server and multi-client systems, from build and configuration through to testing, deployment, sustainment, and upgrade. You will provide technical support and sustainment for deployed systems, helping ensure they continue to perform reliably and in line with company processes, procedures, and quality standards, including support for AS9100 accreditation.

You will support programs during the build phase of complex systems, including hardware assembly, software installation, and system configuration. You will plan and carry out testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing and System Acceptance Testing.

You will provide office-based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement. You will travel within the UK and overseas to deliver, commission, upgrade, diagnose and resolve issues on systems originally built in Malvern.

You will work across a broad technology stack, including Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions, and virtualisation. You will maintain locally held replicas of customer systems, using them for troubleshooting, upgrade testing, and issue resolution.

You will demonstrate software and systems to internal and external customers, while contributing to continuous improvement and lean activities. You will build deep, practical experience across a wide range of technologies, including Microsoft and Linux platforms, networking, storage, virtualisation, Active Directory, and certificate management.

You will learn how complex, secure, multi-server systems are built, tested, deployed, and sustained throughout their lifecycle. You will develop your skills in system testing, troubleshooting, and root cause analysis on live and replicated customer systems.

We are looking for someone with experience in IT systems, system administration, technical support, or a similar technical environment. You will have familiarity with setting up, configuring, and maintaining systems involving multiple servers and clients. You will bring a basic understanding of Microsoft technologies, Linux systems and infrastructure concepts such as networking, storage, and virtualisation.

You will be comfortable solving technical problems independently, including when travelling or supporting customers abroad. You must be willing and able to travel within the UK and overseas and occasionally provide out-of-hours support with prior notice. You must be able to obtain and maintain the relevant UK security clearance required for the role, SC at a minimum.

Experience with Red Hat Enterprise Linux. Experience supporting customer-facing systems and providing remote technical support. Familiarity with formal test stages such as Integration Testing, FAT and SAT. A full UK driving license.

One week you could be working in the lab in Malvern, the next supporting a customer site, testing an upgrade, or helping resolve a complex technical issue. You will join a team that works at the sharp edge of system sustainment, where technical quality, reliability and customer trust are essential.

At Raytheon UK, you will be part of a wider RTX organisation with access to expert colleagues, learning opportunities and the chance to contribute to technology that supports national security and mission success. We combine advanced technology, robust engineering and long-term support to help customers complete their most complex missions.

As part of RTX, one of the world’s largest aerospace and defense companies, we bring together engineering expertise, global capability, and a shared commitment to helping create a safer, more secure world.

You will be based primarily at our Malvern office, working closely with the PDS (Post Design Support) team and lab-based systems. Regular travel to customer sites in the UK and overseas will be required depending on program needs.

Attractive compensation package includes Private Medical Insurance, Fantastic pension scheme, Life Assurance and Group Income Protection Scheme participation, 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year, Flexible working, Employee Discounts and Flexible Benefits platform, Support with professional fees, Employee Assistance Programme (EAP).

All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.