IT Services & Operations Analyst (12 month Industrial Placement)

We are looking for a talented individual to undertake a 12-month paid work placement, as part of our Business Placement Programme. You will work within our Digital Technology team, starting in or around June 2023.

Within this role you will have the opportunity to build a deep knowledge of business imperatives and operational issues, as well as the opportunity to fully participate in the business. The APAC / EMEA Infrastructure Digital Technology function is a regional team working closely with all areas and sites to deliver Digital Transformation for the business.

The challenges start on day one, as you share responsibility for major technology decisions. We are proud of our long standing tradition of developing talent, and investing great energy in developing top class professionals who can operate effectively across our diverse workforce.

Upon joining our team your typical responsibilities might include:

• Support includes working with the End Users to complete service requests and incident tickets.

• Technicians will own the process from start to end.

• Works with DXC Help Desk to determine and resolve problems received from clients.

• Complete requests in an accelerated delivery timeframe.

• Technicians will follow the Collins established standards and guidelines. Follow documentation and keep existing documentation updated

• Updating the IT Portal -SharePoint 2010

• Create/restore standard work/Knowledge documentation

• Perform other related duties as requirements develop.

• SCCM Operations & Deployments

• Xerox and Ysoft project support

• Ensure compliance with UTC Aerospace EHS and Ethical Policies and with Federal, State and local laws

• Compliance reporting for EMEA Sites

• Manage router alerts, IP addresses and alert lists in the SolarWinds monitoring program

• Create Guest Wireless accounts

• Assist all end-users with ServiceNow / NEXT Connect Portal queries – central POC

• Create DT Newsletters

• Split cost of the monthly DXC Invoice across sites

• Update the SEV1 Notifind list of contacts

• Deal with complex queries for a range of service offerings- I need help!

• Analyse completed MFAs and assess feedback

• Continuous improvement tasks

• A drive for continuous improvement

• Self-Motivated individual

• Able to multi-task and prioritise own work

• Ability to build strong relationships and be a team player

• A can do, find a way, attitude

• Experience of delivering high quality work to deadline

• Creativity, initiative, diplomacy, self-motivation and self confidence

• Must display initiative and integrity

• Excellent interpersonal and communication skills

• Proficient in Microsoft Office; specifically the use of Microsoft Excel to filter, clean, identify, analyse and interpret trends or patterns in complex data sets

• This is a great opportunity to broaden your personal development and experience exciting challenges. If you’re interested in a Digital Technology Placement with Raytheon (Collins Aerospace), we would love to hear from you.

We aim for the role to be available by the 12th June 2023, however it may be available earlier or later.

Please note: Candidates must be an undergraduate studying a technology based subject who has a genuine interest in Information Technology and be able to commit to the full 12 month placement.

Goodrich Control Systems, Finance Shared Services and Corporate, Fore 1, Fore Business Park, Huskisson Way, Stratford Road, Solihull, B90 4SS