At a Glance
- Tasks: Lead a dynamic team in the Customer Service Centre, ensuring efficient operations and customer satisfaction.
- Company: Join Raytheon UK, a leader in defence and aerospace technology.
- Benefits: Enjoy flexible hours, generous holiday, and a strong pension scheme.
- Other info: Be part of a community dedicated to innovation and personal growth.
- Why this job: Make a real impact in a collaborative environment while shaping the future of national security.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 37800 - 46200 £ per year.
Raytheon UK has an excellent opportunity for a Service Operations Team Leader to join our Manufacturing team in Harlow. As Service Operations Team Leader, you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensure that all activities are delivered efficiently, effectively, and in line with business and customer expectations. The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations. You must be eligible and willing to gain BPSS and SC clearance.
Key Responsibilities
- You will be responsible for the day-to-day leadership and management of the Customer Service Centre team, including:
- Supporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets
- Working closely with key stakeholders across Programme Management, Quality, Engineering, Exports, and Global Trade to ensure alignment with Raytheon UK goals and objectives
- Provide clear and robust communication, identifying risks and working to mitigate with all stakeholders
- Ensure receipt, storage and issuing of materials meets expected logistical and financial standards, primarily accurate inventory and an efficient process
- Champion and drive continuous improvement initiatives and implement change and contribute in SQCDP improvements.
- Support and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions
- Planning and coordinating workloads, schedules, and resources to meet operational priorities and customer commitments
- Maintaining the team's training and certifications
- Ensure all activities are conducted in a safe manner, risk assessed and personnel are adequately trained
- Leading, coaching, and developing team members through regular performance reviews and development activities
- Managing and approving time recording and attendance activities
Required Skills & Experience:
- Extensive management experience in a similar environment
- Leadership experience of diverse teams
- Strong SAP & MS Office Skills
- Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems
- Strong communication and presentation skills
Benefits and Work Culture
- 37hr working week with early finish Fridays - start your weekend early!
- 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering
- 10.5% company pension contribution with 6% employee contribution
- Annual company bonus scheme (discretionary)
- 6 times salary Life Assurance with pension
- Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work, amongst others
- Enhanced sick pay
- Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave
Raytheon UK takes immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence. Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.
Service Operations Team Leader in Harlow employer: Raytheon
Raytheon is an exceptional employer, offering a dynamic work environment in Glenrothes or Livingston, Scotland, where innovation meets purpose in the aerospace and defense sector. With competitive salaries, generous holiday allowances, and a strong focus on employee development through mentoring and leadership opportunities, we foster a culture of collaboration and excellence. Our commitment to work-life balance, flexible working arrangements, and enhanced family-friendly policies makes Raytheon a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Team Leader in Harlow
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Raytheon, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Operations Team Leader in Harlow
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Raytheon specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Raytheon
✨Know Your Manufacturing Processes
Before you walk into the interview with Raytheon, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Raytheon value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
