Service Operations Team Leader in Essex

Date Posted: 2026-08-13 Country: United Kingdom Location: Harlow, Essex Position Role Type: Onsite Raytheon UK has an excellent opportunity for a Customer Service Centre Lead to join our manufacturing team in Harlow. As Customer Service Centre Lead, you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations. The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations. You must be eligible and willing to gain BPSS and SC clearance. Key Responsibilities Supporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets Working closely with key stakeholders across Programme Management, Quality, Engineering, Exports, and Global Trade to ensure alignment with Raytheon UK goals and objectives Provide clear and robust communication, identifying risks and working to mitigate with all stakeholders Ensure receipt, storage and issuing of materials meets expected logistical and financial standards, primarily accurate inventory and an efficient process Champion and dive continuous improvement initiatives and implement change and contribute in SQCDP improvements. Support and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions Planning and coordinating workloads, schedules, and resources to meet operational priorities and customer commitments Maintaining the team's training and certifications Ensure all activities are conducted in a safe manner, risk assessed and personnel are adequately trained Leading, coaching, and developing team members through regular performance reviews and development activities Managing and approving time recording and attendance activities Required Skills we're building a community committed to safeguarding a safer and more connected world. RTX Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses - Collins Aerospace Systems, Pratt