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- Tasks: Provide technical support for multi-server systems and troubleshoot issues on-site and remotely.
- Company: Join Raytheon UK, a leader in defence and national security solutions.
- Benefits: Competitive salary, learning opportunities, and travel experiences.
- Why this job: Gain hands-on experience with cutting-edge technologies and make a real-world impact.
- Qualifications: Experience in IT support, knowledge of Microsoft and Linux systems, strong problem-solving skills.
- Other info: Dynamic role with excellent career growth and collaboration with expert colleagues.
The predicted salary is between 36000 - 60000 £ per year.
What You Will Do
- Provide technical support and sustainment for deployed systems, following company processes, procedures and work instructions to help retain AS9100 accreditation.
- Support programmes during the build phase of multi-server, multi-client systems, including hardware assembly, software installation and configuration.
- Plan and execute testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing (FAT) and System Acceptance Testing (SAT).
- Deliver office-based technical support to customers via phone and email, with occasional out-of-hours support (evenings/weekends) by prior arrangement.
- Travel within the UK and overseas to deliver, commission, upgrade, diagnose and rectify issues on systems originally built in Malvern, covering technologies such as Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions and virtualisation.
- Maintain and manage locally held replicas of customer systems for troubleshooting and upgrade testing.
- Provide technical representation and input at programme Gate reviews, Engineering Review Boards, Design Reviews and proposals, supporting both Programme Management and Business Development.
- Demonstrate software and systems to internal and external customers, and contribute to continuous improvement and lean activities.
What You Will Learn
- Build deep, hands-on experience across a wide range of technologies: Microsoft and Linux platforms, networking, storage, virtualisation, Active Directory, certificates and more.
- Learn how complex, secure multi-server, multi-client systems are built, tested, deployed and sustained throughout their lifecycle.
- Gain exposure to customer environments in the UK and overseas, understanding how systems are used operationally and how to support them effectively.
- Develop your skills in system testing (Integration, FAT, SAT), troubleshooting and root cause analysis on live systems.
- Strengthen your communication, stakeholder management and customer-facing skills through direct engagement with internal teams and external customers.
Qualifications You Must Have
- Proven experience in an IT Systems Engineer, Systems Administrator or similar technical support role.
- Practical experience building, configuring and supporting multi-server, multi-client systems.
- Solid knowledge of Microsoft technologies and at least one Linux distribution, plus core infrastructure concepts such as networking, storage and virtualisation.
- Strong problem-solving skills, with the ability to work independently, including when travelling and supporting customers abroad.
- Good written and verbal communication skills, with the ability to build effective working relationships with internal and external teams.
- Willingness and ability to travel in the UK and overseas, and to occasionally provide out-of-hours support with prior notice.
- Ability to obtain and maintain the relevant UK security clearances required for the role.
Qualifications We Prefer
- Experience with Red Hat Enterprise Linux (RHEL).
- Background working in defence, aerospace or similarly regulated, mission-critical environments.
- Experience supporting customer-facing systems and providing remote technical support.
- Familiarity with formal test phases such as Integration Testing, FAT and SAT.
- Experience participating in technical reviews, Engineering Review Boards or Design Reviews.
This is an onsite role based at our Malvern office. You’ll spend the majority of your time on site working with the PDS team and lab systems, with regular travel to customer sites in the UK and overseas as required by programmes.
Programme IT Support Engineer in Malvern employer: Raytheon Technologies
Contact Detail:
Raytheon Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme IT Support Engineer in Malvern
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in defence or aerospace. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual meetup, bring along examples of your work. A portfolio showcasing your experience with multi-server systems and troubleshooting can really make you stand out.
✨Tip Number 3
Prepare for the interview like it’s a big test! Research the company and its projects, especially those related to AS9100 accreditation. Be ready to discuss how your experience aligns with their needs, particularly in system testing and customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Programme IT Support Engineer in Malvern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Programme IT Support Engineer role. Highlight your experience with multi-server systems, Microsoft and Linux technologies, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and any experience with customer-facing support.
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise. Mention specific technologies you've worked with, like Active Directory or virtualisation. We love seeing candidates who can demonstrate their hands-on experience with the tools we use!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Raytheon Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies and Linux distributions. Be ready to discuss your hands-on experience with multi-server systems, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Prepare for Testing Scenarios
Since the role involves various testing phases like Integration Testing, FAT, and SAT, it’s crucial to understand these processes. Think of examples from your past roles where you’ve been involved in testing or quality assurance, and be prepared to explain your approach.
✨Show Off Your Communication Skills
This job requires strong communication skills, especially when dealing with customers. Practice explaining complex technical concepts in simple terms. You might even want to role-play a customer support scenario to get comfortable with this.
✨Be Ready to Travel
Since the role involves travel within the UK and overseas, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences where you’ve had to adapt quickly to new environments or work under pressure while on the move.
