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- Tasks: Support and maintain application life cycles while driving business efficiency.
- Company: Join a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Why this job: Be the go-to expert in applications and make a real impact on business operations.
- Qualifications: Experience in application support and a knack for problem-solving.
- Other info: Dynamic role with great potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements, configuration changes, and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing, and integrating other applications to integrate data between applications. Reporting to the Head of Business Intelligence, the successful candidate shall manage, operate, improve, maintain, and report the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk, and maximise customer engagement, both internally and externally.
Responsibilities include, but are not limited to:
- Act as the application’s Subject Matter Expert and technical lead with a particular focus on administering, configuring, and modifying dataflows within the tool.
- Software upgrades and data migration between different platforms; O/S level Administration experience would be a distinct advantage.
- Regular software maintenance, performance tuning, and patching, including some periodic monthly out of hours working.
- Plan works with the Head of Service ensuring operational integrity and compliance covering information security, change management, asset management, and software licensing.
- Meet IS assurance governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements.
- Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
- Support the development and implementation of key service level agreements (SLAs).
- Manage incidents, problems, and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
- Maintain system documentation, support procedures, and rota/cover arrangements with actively managed preventative upgrade cycles.
- Support effective operational supplier performance and repairs & maintenance contracts, including software licensing compliance, software licence & support contract agreements and renewals.
- Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline, and automate the health status of the environment.
Applications Support Engineer in Harlow employer: Raytheon Technologies
Contact Detail:
Raytheon Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Engineer in Harlow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your technical expertise and problem-solving abilities. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Applications Support Engineer in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Engineer role. Highlight your experience with application life cycles, troubleshooting, and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of business requirements and application integration.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled service issues or improved operational efficiency in previous roles. We love seeing candidates who can think on their feet and drive improvements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Raytheon Technologies
✨Know Your Applications Inside Out
As an Applications Support Engineer, you’ll need to be the go-to person for all things related to the applications you'll be supporting. Brush up on the specific applications mentioned in the job description and understand their functionalities, common issues, and how they integrate with other systems. This will show your potential employer that you're not just familiar with the tools but are ready to take charge.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully troubleshot application issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process clearly and demonstrate your ability to handle real-world challenges effectively.
✨Familiarise Yourself with Best Practices
Since the role involves utilising industry-standard best practices, make sure you’re well-versed in these. Research common frameworks and methodologies used in application support, such as ITIL or Agile. Being able to reference these during your interview will highlight your commitment to maintaining high standards in your work.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the team dynamics, the technologies they use, and how they measure success in this role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values and work style.
