Senior Customer Service Engineer - Airport Operations - REMOTE UK

Collins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. We are currently seeking a Senior Customer Service Engineer to join our teams within Crawley, West Sussex, UK.

What You Will Do:

• The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment and support of bespoke software applications at airports, as well as providing support and installation for hardware.
• Providing day-to-day support of the service along with new solutions and troubleshooting.
• This role works closely with other deployment engineers and IT support staff to ensure timely rollouts and the well-being of other EMEA infrastructure.

The Customer Service Engineer will be primarily responsible for:

• Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance.
• Identifying and troubleshooting hardware and software technical problems.
• Planning, designing, and implementing necessary configurations to bespoke software.
• Airport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGates.
• Technical support of bespoke applications and offerings of the Collins brand.
• Assessment and execution of broadly defined technical tasks that require the use of independence, judgement, and creativity.
• On-call third level support of Collins products either on-site or remotely.
• Physical server builds.
• Developing required documentation for system configuration and support procedures.

Other Skills:

• Has advanced knowledge of work area (Airport operations).
• Works autonomously with limited oversight from manager.
• Coaches and reviews the work of lower-level professionals.
• Influences others regarding policies, practices, and procedures.

Preferred Qualifications:

• Microsoft MCSE.
• Experience with MS SQL.
• Experience with networking and Cisco CLI.
• Exposure to Cloud providers such as AWS.
• Exposure to Telco or Service Provider environments.

Expectations:

• Able to travel across EMEA up to 50% (variable).
• Available to cover rotational out of hours shifts (typically every 4 to 5 weeks).

Some of our competitive benefits package includes:

• Flexible working.
• 25 days of vacation.
• Competitive pay package.
• Company pension plan.
• Corporate health insurance.
• Career Development Opportunities.

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.