Director, People Services EMEA & Canada

Date Posted:
2025-06-16Country:
United KingdomLocation:
Fore 1, Fore Business Park, Huskisson Way, Stratford Road, Solihull, B90 4SSPosition Role Type:
Unspecified
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace,
Pratt & Whitney, and Raytheon . Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonic, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The Raytheon Technologies Corporation (RTX), Corporate & Enterprise Services, serves as a key differentiator for Raytheon Technologies by enabling a more connected, intelligent, and automated future.
RTX Enterprise Services combines the digital technology and multifunctional shared services and capabilities from the former Raytheon and United Technologies companies to deliver value-driven experiences and services at scale.
About the job
As the Director of People Services, you will play a pivotal role in shaping and implementing our People Services strategy in the multiple geography locations including, Poland, UK, Ireland, Middle East and Canada. You will be responsible for developing and leading a high-performing team to deliver best-in-class HR & Payroll services across various functions, essentially scaling up operations and redefining excellence.
Responsibilities
1. Leadership and Strategy

• Develop and execute the HR & Payroll shared services strategy, aligning it with the organization\’s overall goals and objectives.
• Provide leadership, guidance, and support to the shared services team, fostering a high-performance culture.
• Collaborate with senior management to define service level agreements (SLAs), performance metrics, and KPls for HR & Payroll shared services operations.
• Lead with vision, shaping a culture of innovation, teamwork, and accountability within the team.
• Optimize shared services processes to improve efficiency, accuracy, and scalability.
• Leverage cutting-edge technology to streamline and elevate shared services processes.

2. Operations Management

• Oversee the end-to-end delivery of HR & Payroll shared services.
• Drive operational excellence by implementing best practices, process improvements, and automation initiatives.
• Ensure compliance with relevant laws, regulations, and internal policies in all HR shared services activities
• Accountable for ensuring that the company\’s payroll system is working correctly and is legislatively compliant. Raising any issues via the appropriate channels, fully testing all legislative changes prior to release to the production environment and ensuring that end of year/Start of year processes are carried out accurately in the payroll system.

3. Stakeholder Management

• Collaborate with internal stakeholders across various geographies to understand their requirements, identify opportunities for service.
• Establish and maintain strong relationships with business units and functional leaders, providing proactive support and guidance on shared services matters.

4. Performance Monitoring and Reporting

• Develop and monitor key performance indicators (KP|s) to track the performance of HR shared services.
• Prepare regular reports and presentations for senior management, highlighting operational performance, key achievements, and areas for improvement.
• Drive country and regional governance meetings

5. Team Development

• Recruit, train, and develop a high-performing HR & Payroll shared services team, ensuring appropriate staffing levels and skill sets.
• Provide mentoring, coaching, and performance feedback to team members, fostering their professional growth and development.
• Foster a culture of collaboration, continuous learning, and knowledge sharing within the shared services team.

Skills Required

• Proven experience in building and managing HR & Payroll shared services operations, preferably in a multinational organization.
• Knowledge of EMEA payroll
• Experience of International Payrolls; including both inbound and out-bound requirements.
• Hands on experience in end-to-end HR processes (Hire to Retire) of EMEA & Canada
• Experience of leading payroll projects, alongside the operational delivery.
• Demonstrated ability to drive process improvements and operational efficiency.
• Exceptional stakeholder management and relationship-building skills
• Change agent with experience leading and successfully driving change.
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Demonstrated ability to collaborate and build strong cross-functional relationships.
• Knowledge of relevant software and technologies used in shared services operations

Qualification & Experience

• Bachelor\’s or master\’s degree
• Extensive experience working in Shared service environment of which 5 years should be in HR shared services
• Experience in leading teams across multiple countries
• Location: Place, Birmingham, United Kingdom (UK)
• Work Type: Hybrid within commuting distance to Shirley Birmingham
• CIPD Qualified

Note: Domestic relocation within the UK will be provided as per local company policies.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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