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- Tasks: Manage customer enquiries and sales orders from start to finish in a dynamic environment.
- Company: Join a prestigious global company based in Birmingham, leading UK operations.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Be the voice of the customer and make a real impact in international logistics.
- Qualifications: 3+ years in Customer Care with excellent communication skills required.
- Other info: Opportunity to work with a diverse EMEA team focusing on the Middle East and Africa.
The predicted salary is between 28800 - 43200 £ per year.
Are you a customer-oriented individual who has experience working in fast-paced international logistics and exports? Do you enjoy being able to see through a process from the initial enquiry until the successful completion? We have an excellent new role for an EMEA Customer Account Manager to join a highly successful global company in their central Birmingham offices, which acts as the head of their UK operations.
In this fast-paced and challenging position, you will be responsible for dealing with initial enquiries from potential customers, managing their sales orders from start to finish. Logging and tracking orders on the live CRM system, you will monitor delivery dates and coordinate international shipping logistics, acting as the customer’s main point of contact throughout the process.
Utilising your truly service-led attitude, you will act as the “voice of the customer”, always going the extra mile to ensure that they are satisfied at all times. Providing a first-class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation.
Working in this dynamic and challenging role, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports. In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue.
For this fast-paced and varied opportunity, you will be working as part of an EMEA team, with a focus on the Middle East and Africa; therefore, a knowledge of international logistics and exports will be crucial to your success. Having at least 3 years of experience in Customer Care/Customer service, you will have excellent communication skills and be comfortable working in a fast-paced, high-performing team, where excellence and hard work is always expected.
In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth.
EMEA Customer Account Manager employer: Rays Industrial Inspection Services (Pvt.) Ltd.
Contact Detail:
Rays Industrial Inspection Services (Pvt.) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Account Manager
✨Tip Number 1
Familiarise yourself with the logistics and export processes specific to the EMEA region. Understanding the nuances of international shipping and customs regulations will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with specific systems. Being able to demonstrate your proficiency in managing customer data and tracking orders effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service success stories. Think of specific examples where you went above and beyond for a customer, as this role heavily emphasises a service-led attitude and the ability to handle multiple priorities.
✨Tip Number 4
Network with professionals in the logistics and customer service sectors. Engaging with industry groups or attending relevant events can provide valuable insights and connections that may help you land the job.
We think you need these skills to ace EMEA Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and international logistics. Use specific examples that demonstrate your ability to manage sales orders and provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-oriented attitude and your experience in fast-paced environments. Mention how you can contribute to the company's success by acting as the 'voice of the customer'.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've successfully interacted with customers and resolved issues, especially in a high-pressure setting.
Showcase Initiative and Problem-Solving: Demonstrate your ability to think on your feet by including examples of situations where you took initiative to solve problems or improve customer satisfaction. This will show that you are proactive and resourceful.
How to prepare for a job interview at Rays Industrial Inspection Services (Pvt.) Ltd.
✨Showcase Your Customer Service Skills
As an EMEA Customer Account Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for customers in the past, highlighting your service-led attitude.
✨Demonstrate Your Knowledge of Logistics
Since this role involves international logistics and exports, brush up on relevant terminology and processes. Be ready to discuss your experience in managing logistics and how you can apply that knowledge to the company's operations.
✨Familiarise Yourself with CRM Systems
The job requires logging and tracking orders on a live CRM system. If you have experience with specific CRM software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple priorities. Think of scenarios where you've had to juggle tasks or resolve customer issues, and be ready to explain your thought process and outcomes.
