At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a busy office environment.
- Company: Join Rays Industrial Inspection Services, a growing company in Birmingham City Centre.
- Benefits: Enjoy a vibrant workplace with opportunities for career progression and skill development.
- Other info: We welcome applications from all backgrounds and will respond within 3 days.
- Why this job: Make a real impact while working in a fast-paced, people-focused role.
- Qualifications: Ideal candidates have 2-3 years in customer service and strong leadership skills.
The predicted salary is between 30000 - 42000 € per year.
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Join to apply for the Deputy Customer Services Manager role at Rays Industrial Inspection Services (Pvt.) Ltd.
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Are you a proactive and people-focused professional with a passion for delivering exceptional customer service? Do you thrive in a varied, hands-on role where no two days are the same? If so, this could be the perfect next step in your career. We are looking for a Deputy Customer Services Manager to join a dynamic and growing organisation, based in beautiful corporate offices in Birmingham City Centre.
Supporting the Customer Services Manager, you will play a key role in ensuring the smooth running of a busy serviced office and flexible workspace, overseeing a small team, and maintaining the highest standards of service for a diverse client base.
As Deputy Customer Services Manager, you will be expected to:
- Deliver outstanding customer service and build strong relationships with clients.
- Oversee daily operations, including opening/closing procedures and facilities standards.
- Support client move-ins and move-outs, ensuring all administration and compliance is completed accurately.
- Supervise, motivate, and develop the junior team, leading daily team meetings and supporting with performance reviews.
- Manage invoicing, billing, and debt collection processes.
- Assist with sales and marketing activities, including office tours and promoting additional services.
- Liaise with suppliers and building management to ensure smooth operations.
- Ensure compliance with Health & Safety policies and support audits and training.
- 23 years experience in a customer-focused role.
- Previous experience in a commercial environment with knowledge of service operations.
- Strong communication, influencing and relationship-building skills.
- The ability to lead, supervise, and inspire junior staff.
- Good IT literacy and confidence in learning and supporting telephony/IT systems.
- A proactive approach with excellent organisational skills and attention to detail.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.
LNKD1_UKTJ
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Administrative and Support Services
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#J-18808-LjbffrDeputy Customer Services Manager in Birmingham employer: Rays Industrial Inspection Services (Pvt.) Ltd.
Rays Industrial Inspection Services (Pvt.) Ltd. is an exceptional employer located in the vibrant Birmingham City Centre, offering a dynamic work environment where employees are empowered to make a real impact. With a strong focus on professional development, team collaboration, and outstanding customer service, the company fosters a positive culture that encourages growth and innovation. Employees benefit from a supportive leadership structure, opportunities for career advancement, and the chance to work in a fast-paced, varied role that keeps every day exciting.
Contact Detail:
Rays Industrial Inspection Services (Pvt.) Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Customer Services Manager in Birmingham
✨Tip Number 1
Familiarise yourself with the company culture at Rays Industrial Inspection Services. Understanding their values and how they prioritise customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully led a team or improved customer service processes. This will demonstrate your capability to handle the responsibilities of the Deputy Customer Services Manager role.
✨Tip Number 3
Network with current or former employees of Rays Industrial Inspection Services on platforms like LinkedIn. They can provide valuable insights into the interview process and what the company looks for in a candidate.
✨Tip Number 4
Showcase your proactive approach by preparing questions about the company's future plans and how the customer service department fits into those goals. This will highlight your enthusiasm and strategic thinking.
We think you need these skills to ace Deputy Customer Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any leadership roles you've held. Use specific examples that demonstrate your ability to deliver outstanding service and manage a team.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and your proactive approach. Mention how your skills align with the responsibilities of the Deputy Customer Services Manager role, particularly in building relationships and overseeing operations.
Showcase Relevant Experience:When detailing your work history, focus on roles that involved customer interaction, team supervision, and operational management. Highlight any achievements that showcase your ability to improve service standards or enhance client satisfaction.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Rays Industrial Inspection Services (Pvt.) Ltd.
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet client needs, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Deputy Customer Services Manager, you'll be expected to lead a team. Prepare to discuss your leadership style and provide examples of how you've motivated and developed junior staff in previous roles.
✨Familiarise Yourself with Operations
Understand the daily operations of a serviced office environment. Be ready to discuss how you would handle opening/closing procedures and maintain facilities standards, as these are key responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about challenges you've faced in customer service and how you resolved them, particularly in a commercial setting.
