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- Tasks: Respond to emergency calls and coordinate support for vulnerable customers.
- Company: Dedicated service provider for elderly and vulnerable individuals.
- Benefits: Flexible shifts, training provided, and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with Tunstall PNC call taking is essential.
- Other info: 24-hour service role with opportunities for personal growth.
The predicted salary is between 1300 - 1600 £ per month.
The purpose of the role is to respond to calls from customers who activate their emergency alarm and to arrange for appropriate emergency services, next-of-kin or Emergency Call-out Officers to assist them. The role forms part of a team of Control Operators providing a 24-hour service to tenants of sheltered housing and dispersed housing for the elderly, as well as to private customers of the service.
The role is 24 hours per week based on a 4 day rolling shift pattern:
- Day 1 - 22.30-06.30
- Day 2 - 17.30-22.30
- Day 3 - 12.00-17.30
- Day 4 - 06.30-12.00
4 days off then start on Day 1 shift. It is office based, some shifts will be lone working. Training will be provided. Must have had experience working with Tunstall PNC call taking. DBS is not required. Flexibility will be considered if unable to cover all shifts listed.
The role forms a vital part of the provision of supported housing services to customers who are elderly and vulnerable and require support to remain in independent living. The supported housing service comprises the Lifeline service and Wardens services working together to deliver a responsive, customer-focused service that meets individual needs of people with varying degrees of support requirements, disabilities and medical conditions. Control Operators work closely with the Wardens Services team and the Emergency Call-out Officers who provide emergency support out-of-hours in the evening and at weekends and bank holidays.
Lifeline Control Operator in Loughborough employer: Raynet Recruitment
Contact Detail:
Raynet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Control Operator in Loughborough
✨Tip Number 1
Get to know the company and its values! Research their mission and how they support elderly and vulnerable customers. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Lifeline Control Operator, you'll need to respond calmly and effectively to emergency situations. Role-play with friends or family to get comfortable with handling various scenarios.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through mutual connections to learn more about the role and the team dynamics. They might share insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to highlight your experience with Tunstall PNC call taking!
We think you need these skills to ace Lifeline Control Operator in Loughborough
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any relevant experience you have, especially with Tunstall PNC call taking. We want to see how your background aligns with the role of a Lifeline Control Operator.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. We love seeing candidates who take the time to connect their experiences to our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since this role involves responding to emergencies. Make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Raynet Recruitment
✨Know the Role Inside Out
Make sure you understand the Lifeline Control Operator role thoroughly. Familiarise yourself with the responsibilities, especially how to respond to emergency calls and coordinate with emergency services. This will show your genuine interest and preparedness.
✨Demonstrate Empathy and Communication Skills
Since you'll be dealing with elderly and vulnerable customers, it's crucial to showcase your empathy and communication skills during the interview. Prepare examples of how you've handled sensitive situations in the past, as this will highlight your suitability for the role.
✨Flexibility is Key
Be ready to discuss your availability and flexibility regarding the shift patterns. If you can’t cover all shifts, be honest about it but also express your willingness to adapt where possible. This shows that you're committed to making the role work.
✨Familiarise Yourself with Tunstall PNC
Since experience with Tunstall PNC call taking is a requirement, brush up on your knowledge of this system. If you have prior experience, be prepared to discuss specific scenarios where you used it effectively, as this will give you an edge over other candidates.
