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- Tasks: Provide first/second line IT support to global users at our HQ.
- Company: Join a leading company in the pharmaceutical and life sciences sector.
- Benefits: Private healthcare, on-site parking, wellbeing reimbursement, and pension plan.
- Why this job: Kickstart your IT career while making a real difference for users worldwide.
- Qualifications: 1 year in a Service Desk role and familiarity with IT support tools.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Service Desk Analyst who is able to provide first/second line support to our global users, based on-site at our state-of-the-art Global HQ in Worthing.
What You'll Be Doing:
- As a member of the Service Desk Team, serve as the initial point of contact for all IT-related inquiries, issues, and requests.
- Triage and categorise all service requests, incidents, and changes accurately in the Service Desk management system.
- Provide first and second-line technical support, troubleshooting hardware and software issues for end-users globally.
- Escalate unresolved issues to the appropriate internal teams or third-party vendors as necessary.
- Monitor and manage service desk tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- User account management, including account creation, password resets and access permissions.
- Maintain accurate and up-to-date documentation of all support activities and procedures.
- Provide excellent customer service by ensuring a positive end-user experience and clear communication throughout the support process.
What Experience & Skills You Will Need:
- At least 1 year in a Service Desk role gained in a corporate environment.
- Experience with Service Desk support, administration and tooling.
- Familiarity with IT cyber security practices and standards.
- Windows 10/11 Desktop Administration.
- Windows Imaging Administration and Management (Intune and AutoPilot).
- Windows network printing technologies, administration, and troubleshooting.
- Basic hardware repair (laptop/desktops).
- Foundation level TCP/IP and networking knowledge.
- Relevant qualification in aspects of IT support and administration.
- Experience gained in a pharmaceutical / medical device / life science organisation.
What We Can Offer You:
- Private Healthcare (access to remote GP & Counselling) for peace of mind.
- On-site Parking for convenience and cost efficiency.
- Annual Wellbeing Reimbursement to care for your mind and body.
- Pension Plan to secure your future.
- Cycle-to-work Scheme to stay active and eco-friendly.
- Enhanced Parental Pay to support new families.
- Referral Bonus to benefit from recommending talent.
IT ServiceDesk Analyst in Worthing employer: Rayner
Contact Detail:
Rayner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT ServiceDesk Analyst in Worthing
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues and communicate your thought process clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! Remember, as an IT Service Desk Analyst, you’ll be the face of tech support. Be ready to demonstrate how you handle user inquiries and ensure a positive experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands directly in the right hands. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT ServiceDesk Analyst in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience in providing first and second-line support, and don’t forget to mention any relevant tools or technologies you’ve worked with.
Show Off Your Skills: In your cover letter, showcase your technical skills and customer service experience. We want to see how you can troubleshoot issues and provide a positive end-user experience, so give us some examples!
Be Clear and Concise: When filling out your application, keep your language clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, just like you would with our users!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rayner
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and any relevant Service Desk tools. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with IT cyber security practices.
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, providing excellent customer service is key. Prepare examples of how you've handled user inquiries or resolved issues in a way that ensured a positive experience for the end-user. Communication is everything!
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its culture. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might face on the job. Think through common issues that arise in a Service Desk role and how you would handle them. This will demonstrate your problem-solving skills and readiness for the position.