At a Glance
- Tasks: Manage and resolve NetSuite support tickets globally while optimising system performance.
- Company: Join a dynamic team at our Global HQ in Worthing with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your career in a supportive environment.
- Why this job: Be the go-to person for NetSuite issues and make a real impact across regions.
- Qualifications: Detail-oriented with experience in NetSuite administration and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
The NetSuite Administrator is a detail-oriented and proactive role to manage and support our global NetSuite environment. This role will focus heavily on handling support tickets from multiple countries, ensuring timely resolution, system optimization, along with ensuring a consistent user experience across regions. Please note that this role requires on-site presence at our Global HQ in Worthing 2-4 times per month on a hybrid working arrangement.
What You'll Be Doing:
- Manage and resolve NetSuite support tickets from users across multiple countries.
- Prioritise, categorise, and track tickets using the Rayner ticketing system.
- Ensure SLAs are met for response and resolution times.
- Act as the primary point of contact for NetSuite-related issues globally.
- Log tickets with Oracle NetSuite tickets when required and manage the issues through to resolution.
- Maintain and configure NetSuite (roles, permissions, workflows, forms, dashboards).
- Monitor system performance and troubleshoot issues.
- Perform regular system audits and ensure data integrity.
- Monitor and resolve integration system issues.
- Provide functional support to end users across Finance, Operations, and other departments.
- Deliver user training and create documentation tailored for different regions.
- Collaborate with stakeholders from different countries to understand business requirements.
- Ensure consistent processes while accommodating regional differences.
- Identify recurring issues and propose system improvements.
- Work with developers or partners on customizations and integrations.
- Support testing and deployment of new features and updates.
- Lead/assist with data migration during country rollout projects.
- Ensure system usage aligns with company policies and regional regulations.
- Maintain proper documentation of configurations and changes.
NetSuite Administrator employer: Rayner
As a NetSuite Administrator at our Global HQ in Worthing, you'll be part of a dynamic and supportive work culture that values detail-oriented professionals. We offer a hybrid working arrangement, allowing for flexibility while ensuring you have the opportunity to collaborate with international teams. With a strong focus on employee growth, we provide training and development opportunities to enhance your skills and advance your career within our global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land NetSuite Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to NetSuite administration. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and experience.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've resolved support tickets or optimised systems in the past. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace NetSuite Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with NetSuite and any relevant support ticket systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the NetSuite Administrator role. Share specific examples of how you've handled support tickets or improved system performance in the past.
Showcase Your Attention to Detail:Since this role is all about managing details, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your proactive nature!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rayner
✨Know Your NetSuite Inside Out
Make sure you brush up on your NetSuite knowledge before the interview. Familiarise yourself with its functionalities, especially around support ticket management and system optimisation. Being able to discuss specific features or past experiences will show that you're proactive and detail-oriented.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled support tickets or resolved issues in previous roles. Think about times when you prioritised tasks effectively or collaborated with different teams. This will highlight your ability to manage multiple requests and ensure timely resolutions.
✨Showcase Your Communication Skills
As a primary point of contact for NetSuite-related issues, strong communication is key. Practice explaining complex technical concepts in simple terms. You might even want to role-play scenarios where you train users or collaborate with stakeholders from various regions.
✨Be Ready to Discuss System Improvements
Think about recurring issues you've encountered in past roles and how you proposed improvements. Be prepared to share ideas on how to enhance user experience or streamline processes. This shows that you're not just reactive but also proactive in optimising systems.
