At a Glance
- Tasks: Support customers with orders and enquiries, ensuring a top-notch service experience.
- Company: Join a dynamic team at a leading company in the medical devices sector.
- Benefits: Enjoy wellbeing reimbursements, on-site parking, and a supportive team culture.
- Other info: Work 4 days on-site with 1 day WFH after training; great career growth opportunities.
- Why this job: Make a real difference by enhancing customer satisfaction and contributing to team success.
- Qualifications: Previous customer service experience and strong attention to detail required.
The predicted salary is between 20700 - 25300 £ per year.
An exciting opportunity has arisen for a customer-focused, action-orientated
Customer Service Advisor to join our team and play a key role in delivering a best-in-class service by supporting customers throughout the order and enquiry process.
The role ensures accuracy in order management, clear and proactive communication, and contributes to continuous improvements that enhance efficiency and customer experience.
Please note this role is 4 days p/w week on-site at our Crawley office + 1 day WFH after the training period is completed.
There will be a need to work from our Global HQ in Worthing when required.
What You'll Be Doing
- Process local and international orders, returns, and credits accurately and within agreed timescales.
- Communicate proactively with customers, field staff, and colleagues by phone, email, and face-to-face in a professional, helpful manner.
- Provide clear, timely updates throughout the order journey to avoid delays and ensure customer satisfaction.
- Capture, analyse, and report on customer feedback, complaints, and other service data as required.
- Maintain and update customer contract pricing in the ERP system.
- Keep SOPs and process documentation current; support cross-training to strengthen team capability.
- Contribute to management information (MI) reporting with accurate data and insights.
- Actively support colleagues by sharing knowledge, covering tasks when required, and contributing to team goals.
- Identify and support continuous improvement initiatives in processes and systems.
What Experience & Skills Do You Need
Essential
- Ability to work independently and take initiative
- Previous customer service experience, ideally in medical devices or a similar regulated industry
- Experience meeting tight deadlines with high accuracy and attention to detail
- Intermediate to advanced Excel skills and confident use of MS Office
- Excellent spoken and written local language skills
Desirable
- Knowledge of customs and export processes
- Familiarity with ERP systems
- Awareness of Data Protection, Cyber Security, and money laundering policies
- What We Can Offer You
- Annual Wellbeing Reimbursement (for Spa Treatments, Gym Memberships, Dentistry & more!)
- On-site Parking for convenience and cost efficiency
- Recognition Programs that celebrate teamwork & individual contributions
- Supportive Team Culture built on collaboration & respect
- Pension Plan to secure your future
- Cycle-to-Work Scheme to stay active and eco-friendly
- Enhanced Parental Pay to support growing families
- Referral Bonus to be rewarded for recommending talent
- #J-18808-Ljbffr
Customer Service Advisor UK in Crawley employer: Rayner
Rayner is an exceptional employer, offering a dynamic work environment at our Global HQ in Worthing, West Sussex, where innovation meets collaboration. With a strong focus on employee wellbeing, we provide benefits such as private healthcare, monthly massages, and a cycle-to-work scheme, ensuring our team thrives both personally and professionally. Our commitment to professional growth is evident through leadership opportunities and a supportive culture that values scientific excellence and impactful communication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor UK in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rayner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rayner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor UK in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rayner:Your cover letter is your chance to shine! Tell us why you want to work at Rayner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rayner!
How to prepare for a job interview at Rayner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
