At a Glance
- Tasks: Manage and optimise our global NetSuite environment while resolving support tickets.
- Company: Join a dynamic team at our Global HQ in Worthing.
- Benefits: Enjoy private healthcare, wellbeing reimbursement, and a pension plan.
- Other info: Hybrid working arrangement with opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experience across multiple countries.
- Qualifications: NetSuite Administrator Certification and experience with SuiteScript or integrations.
The predicted salary is between 40000 - 50000 € per year.
The NetSuite Administrator is a detail-oriented and proactive role to manage and support our global NetSuite environment. This role will focus heavily on handling support tickets from multiple countries, ensuring timely resolution, system optimization, along with ensuring a consistent user experience across regions. Please note that this role requires on-site presence at our Global HQ in Worthing 2-4 times per month on a hybrid working arrangement.
What You'll Be Doing:
- Manage and resolve NetSuite support tickets from users across multiple countries.
- Prioritise, categorise, and track tickets using the Rayner ticketing system.
- Ensure SLAs are met for response and resolution times.
- Act as the primary point of contact for NetSuite-related issues globally.
- Log tickets with Oracle NetSuite when required and manage the issues through to resolution.
- Maintain and configure NetSuite (roles, permissions, workflows, forms, dashboards).
- Monitor system performance and troubleshoot issues.
- Perform regular system audits and ensure data integrity.
- Monitor and resolve integration system issues.
- Provide functional support to end users across Finance, Operations, and other departments.
- Deliver user training and create documentation tailored for different regions.
- Collaborate with stakeholders from different countries to understand business requirements.
- Handle localization needs (tax rules, currencies, subsidiaries, languages).
- Ensure consistent processes while accommodating regional differences.
- Identify recurring issues and propose system improvements.
- Work with developers or partners on customizations and integrations.
- Support testing and deployment of new features and updates.
- Lead/assist with data migration during country rollout projects.
- Ensure system usage aligns with company policies and regional regulations.
- Maintain proper documentation of configurations and changes.
Experience & Skills You Will Need:
- NetSuite Administrator Certification.
- Experience with SuiteScript, SuiteFlow, or integrations.
- Proven experience as a NetSuite Administrator or similar role.
- Strong understanding of NetSuite modules (ERP, Financials, supply chain, WMS).
- Experience handling high-volume ticket queues in a global environment.
- Knowledge of multi-subsidiary, multi-currency, and multi-country setups.
What We Can Offer You:
- Private Healthcare for peace of mind.
- Annual Wellbeing Reimbursement to care for your mind and body.
- Pension Plan to secure your future.
- Referral Bonus to benefit from recommending talent.
NetSuite Administrator in Worthing employer: Rayner Surgical Group
As a NetSuite Administrator at our Global HQ in Worthing, you'll join a dynamic team that values detail-oriented problem-solving and proactive support. We offer a hybrid working arrangement, competitive benefits including private healthcare and an annual wellbeing reimbursement, and a culture that fosters employee growth through collaboration and continuous learning. With opportunities to engage with diverse teams across multiple countries, you'll play a crucial role in optimising our global NetSuite environment while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land NetSuite Administrator in Worthing
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to NetSuite administration. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and experience.
✨Tip Number 3
Show off your passion for the role! During interviews, share specific examples of how you've optimised systems or resolved support tickets in the past. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace NetSuite Administrator in Worthing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with NetSuite and any relevant certifications. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the NetSuite Administrator role. Share specific examples of how you've handled support tickets or improved system performance in the past.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've resolved complex issues or optimised systems. We love proactive candidates who can think on their feet and improve user experiences across different regions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Rayner Surgical Group
✨Know Your NetSuite Inside Out
Make sure you brush up on your NetSuite knowledge before the interview. Familiarise yourself with the latest features, modules, and best practices. Being able to discuss your experience with SuiteScript, SuiteFlow, and integrations will show that you're not just a user but a pro who can handle the complexities of the system.
✨Prepare for Ticket Management Scenarios
Since this role involves managing support tickets, think about how you would prioritise and resolve issues. Prepare examples from your past experiences where you successfully handled high-volume ticket queues or resolved complex problems. This will demonstrate your proactive approach and ability to meet SLAs.
✨Showcase Your Communication Skills
As a NetSuite Administrator, you'll be the go-to person for users across different countries. Be ready to discuss how you've effectively communicated with stakeholders in the past. Highlight any experience you have in delivering training or creating documentation tailored for diverse audiences.
✨Think Global, Act Local
This role requires an understanding of localization needs. Be prepared to talk about your experience with multi-subsidiary, multi-currency, and multi-country setups. Discuss how you've accommodated regional differences while ensuring consistent processes, as this will show your adaptability and global mindset.
