At a Glance
- Tasks: Manage and resolve NetSuite support tickets globally while optimising system performance.
- Company: Join a dynamic team at our Global HQ in Worthing with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your career in a supportive environment.
- Why this job: Be the go-to person for NetSuite issues and make a real impact across regions.
- Qualifications: Detail-oriented with experience in NetSuite administration and strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
The NetSuite Administrator is a detail-oriented and proactive role to manage and support our global NetSuite environment. This role will focus heavily on handling support tickets from multiple countries, ensuring timely resolution, system optimization, along with ensuring a consistent user experience across regions. Please note that this role requires on-site presence at our Global HQ in Worthing 2-4 times per month on a hybrid working arrangement.
What You'll Be Doing:
- Manage and resolve NetSuite support tickets from users across multiple countries.
- Prioritise, categorise, and track tickets using the Rayner ticketing system.
- Ensure SLAs are met for response and resolution times.
- Act as the primary point of contact for NetSuite-related issues globally.
- Log tickets with Oracle NetSuite when required and manage the issues through to resolution.
- Maintain and configure NetSuite (roles, permissions, workflows, forms, dashboards).
- Monitor system performance and troubleshoot issues.
- Perform regular system audits and ensure data integrity.
- Monitor and resolve integration system issues.
- Provide functional support to end users across Finance, Operations, and other departments.
- Deliver user training and create documentation tailored for different regions.
- Collaborate with stakeholders from different countries to understand business requirements.
- Handle localization needs (tax rules, currencies, subsidiaries, languages).
- Ensure consistent processes while accommodating regional differences.
- Identify recurring issues and propose system improvements.
- Work with developers or partners on customizations and integrations.
- Support testing and deployment of new features and updates.
- Lead/assist with data migration during country rollout projects.
- Ensure system usage aligns with company policies and regional regulations.
- Maintain proper documentation of configurations and changes.
NetSuite Administrator employer: Rayner Surgical Group
As a NetSuite Administrator at our Global HQ in Worthing, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. We offer a hybrid working arrangement, allowing for flexibility while fostering a strong team culture through regular on-site interactions. With opportunities for professional development and a commitment to optimising our global systems, you'll find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land NetSuite Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to NetSuite administration. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve resolved support tickets or optimised systems. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace NetSuite Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with NetSuite and any relevant support ticket systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the NetSuite Administrator role. Share specific examples of how you've resolved issues or improved systems in the past.
Showcase Your Attention to Detail:Since this role is all about managing support tickets and ensuring data integrity, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rayner Surgical Group
✨Know Your NetSuite Inside Out
Make sure you brush up on your NetSuite knowledge before the interview. Familiarise yourself with its functionalities, especially around support ticket management and system optimisation. Being able to discuss specific features or past experiences will show that you're proactive and detail-oriented.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved support tickets or troubleshooting issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to prioritise and categorise problems effectively, which is crucial for this role.
✨Understand Global User Needs
Since this role involves supporting users from multiple countries, it’s important to show that you understand the nuances of working in a global environment. Be ready to discuss how you would handle localization needs and ensure a consistent user experience across different regions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current NetSuite setup, challenges they face, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
